POSITION OVERVIEW:

The Senior Field Representative, Field Services Support, specializes in the maintenance and repair of advanced office equipment at customer locations within a designated geographic area. This role requires technical expertise in servicing complex products and providing second-level support to field technicians. Additionally, the position may involve leadership responsibilities as a Team Lead or Coordinator. An industry certification is required.

EDUCATION & EXPERIENCE:

• Completion of technical school with 3+ years of related experience, including at least 2 years in a Technology Service Consultant I role.
• Must hold at least one industry certification and maintain sustained performance standards for a minimum of two years.Valid state driver’s license and auto insurance coverage per company policy.

SKILLS & COMPETENCIES:

• Strong technical expertise in electro-mechanical devices and electronics.
• Expert knowledge of assigned office equipment.
• Effective troubleshooting abilities with a methodical approach to problem-solving.
• Excellent interpersonal, verbal communication, and customer service skills.Ability to comprehend technical manuals, parts books, and relevant publications.