Priority Assist Senior Network Engineer at nbn® Australia

Gold Coast City, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Expertise, Proactive Ownership, Case Management, Empathy, Customer-First Mindset, Communication, Relationship-Building, Stakeholder Management, Problem-Solving, Negotiation, Conflict Resolution, Adaptability, Time Management, Collaboration, Professionalism

Industry

Telecommunications

Description

Job Expectations Build your career and Australia’s future. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements. We have an exciting opportunity at nbn, as the Priority Assist Connect – Senior Network Engineer, reporting to the Manager Priority Connections and Critical Services. A bit about your role The Priority Assist Connect – Senior Network Engineer role is a case management office-based role who manages complex activation cases for Priority Assist and Vulnerable Customers within a strict 24-hour SLA. It involves end-to-end case management, proactive troubleshooting, and coordination with RSPs, delivery partners, technicians, and internal teams to ensure timely, high-quality service delivery. Responsibilities include resolving escalations, monitoring post-connection performance, driving process improvements, and maintaining strong stakeholder relationships to support vulnerable customers effectively. A bit about you The ideal candidate has technical expertise across nbn technologies. Key skills include proactive ownership and case management, empathy, and a customer-first mindset. Excellent communication, relationship-building, and stakeholder management are essential, along with strong problem-solving, negotiation, and conflict resolution skills. The role requires adaptability, time management, and the ability to collaborate effectively across multiple teams while maintaining care, focus, and professionalism. Life at nbn To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them. A more inclusive working world nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025. Equal Opportunities for All We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website. Where to from here? If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed. The role requires availability to work on a rotating roster during shift timings, covering Monday to Saturday between 7:00 AM and 7:15 PM Please note that this is a permanent opportunity based in Varsity Lakes and applications for this role will close at midnight, Monday 22nd of December 2025. To be eligible for this role, you must have full working rights in Australia. Worker Type Permanent Time Type Full time nbn is the team behind the design, build and operation of the nbn™ network - one of Australia’s largest technology infrastructure projects, which will help better connect Australians with each other and the rest of the world, no matter where you live. But the nbn™ network is so much more than access to fast internet. A state of the art communications network opens up a world of possibilities in areas such as education, business, innovation, healthcare, flexibility, and entertainment. It will help ensure our digital future, and give Australians benefits we can all enjoy, for decades to come. At nbn, you’ll work with inspirational leaders and innovators in their field, help take on engaging and exciting work, and seek original solutions to new challenges every day. Things move quickly at nbn, and opportunities present themselves all the time. At nbn, you have an incredible chance to broaden your skills and widen your horizons. This is a once in a lifetime opportunity to accelerate your career, and shape your own future, along with Australia’s. To apply, please follow the links and submit your resume. No cover letter or selection criteria is required.

Responsibilities

The Senior Network Engineer manages complex activation cases for Priority Assist and Vulnerable Customers, ensuring timely service delivery within a strict SLA. Responsibilities include troubleshooting, coordinating with various teams, and maintaining stakeholder relationships.