Prisoner Custody Officer - Willesden Magistrates Court at Serco Plc

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

30172.0

Posted On

24 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Conflict De-escalation, Decision Making Under Pressure, Behavior Management, Teamwork, Professionalism, Integrity, Confidentiality, Record Keeping, Search Procedures

Industry

IT Services and IT Consulting

Description

Location: Willesden Magistrates Court, NW10 2DZ Join us a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) where you’ll play a key role in helping keep the justice system safe and secure. In addition to job security and stability we offer: Salary: £27,220 (35hrs pw), rising to £28,179 from 1st September 2026 Further clear annual progression (Year 2: £28,865; Year 3: £29,508; Year 4: £30,172). We operate 24/6 across early and late shifts, so flexibility is essential. Finishing times can be unpredictable, and you may need to work beyond your contracted hours to meet operational demands. Shifts are set on a rota provided 12 weeks in advance, giving you visibility to plan ahead. Part-time working may be considered, but this must be across full working days, as reduced daily hours are not available. Keep people safe. Keep justice moving. As a PCO, you’ll work as part of a team to deliver safe and secure escorting and custody services, ensuring detainee welfare at all times during court proceedings. You’ll be responsible for detainees throughout court proceedings until their return to custody or release. Key duties include: Escorting detainees within the court, including to courtrooms, cells, and facilities Supervising detainees during hearings to maintain safety and security Managing sensitive situations and maintaining strict confidentiality Supporting detainee welfare, including access to food, drink, and wellbeing checks Monitoring behaviour and responding to incidents or risks Conducting searches to maintain a secure environment Completing accurate records and documentation Working closely with court staff and partners to ensure smooth operations What you need to do the job! Our PCO’s come from a wide range of backgrounds—what matters most is your commitment to making a difference. You’ll receive full training through a 5½-week paid training course, plus ongoing support from experienced colleagues. Requirements of the role: Full UK driving licence (B/B1) (desirable) Reasonable fitness for the physical demands of the role Strong communication skills (written and verbal) Ability to stay calm and make decisions under pressure Confidence managing behaviour and de-escalating conflict Teamwork and the ability to follow processes accurately Professionalism, integrity, and respect for confidentiality What we offer Holidays: 20 days (rising to 25 after 7 years’ service) plus bank holidays (pro rata’d) Pension: Up to 6% contributory pension scheme (matched by Serco) Training and development: Structured induction (5½ weeks), ongoing learning, access to internal courses and qualifications, mentoring, and a strong focus on internal progression Health and wellbeing: Employee Assistance Programme (EAP), support from mental health charity MIND, Simply Health cash and dental plans, wellbeing resources, discount on membership at Serco-run gyms Discounts: Savings across major retailers and experiences, including Merlin attractions, cinema, leisure, retail, hospitality, mobile plans, and more Our recruitment process Online application inc. eligibility questions and online assessments Virtual assessment: Competency based interview, short roleplay and written exercise (online) Initial right to work and vetting documentation checks Job offer and confirmation of your training start date Eligibility checks and further information Job offers are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced Disclosure and Barring Service (DBS) clearance, satisfactory employment references and occupational health checks. This role is exempt from the Rehabilitation of Offenders Act 1974. All roles are subject to random alcohol and drug testing. This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office regulations. You must have the right to work in the UK. If you do have a visa, it must have at least two years remaining, and you must have at least one year’s UK residency (to enable required counter signatory checks by a recognised professional). All colleagues share responsibility for safeguarding children and vulnerable adults and must complete the required training and follow our safeguarding policies. Let’s impact a better future, together. Apply today. #pecs #prisonercustodyofficercourts All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries, please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&icareersUK@serco.com.

Responsibilities

Deliver safe and secure escorting and custody services for detainees during court proceedings. Ensure detainee welfare and maintain security within courtrooms, cells, and facilities.