ADDITIONAL QUALIFICATIONS

• Bachelor’s Degree preferred.
• Strong risk management and operations knowledge.
• Strong interpersonal, verbal and written communication skills in order to effectively interact with clients and bank colleagues at all levels.
• Solid knowledge of all phases of operations (e.g., installment loans, new accounts, loan payments, statement handling, wires).
• Excellent analytical skills.
• Strong Microsoft Office Suite skills (e.g., Word, Excel, Outlook).
• Achieve digital mastery; demonstrates capabilities to adapt learn, and utilize evolving automation and technology to perform the job

ABOUT US

Since day one we’ve always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

• Risk Management/Compliance
• Within authority, perform deposit operations-related activities within the department. Review and process deposits. Approve checks for cashing. Process deposit fee reversals.
• Maintain up-to-date knowledge of account activity by reviewing various reports and systems. Identify potential problems and take appropriate action necessary to avoid financial loss to the Bank.
• Facilitate new deposit account and small business consumer lending requests by providing disclosures, gathering documents and initiates ongoing communication with the client.
• Complete KYCs for new clients/entities/loans .
• Follow up with client for missing documentation on DARS report.
• Respond timely and accurately to inquiries from the Bank’s Financial Intelligence Unit (KYC/AML) and/or other Support Unit’s regarding client transactions and account activity.
• Comply with all Bank policies and procedures and ensure adherence to the Bank’s regulatory requirements.
• Client Services
• Act as primary liaison between the client and all areas of the bank. Perform follow up with all client requests to ensure completion and satisfaction.
• Resolve client inquiries and complaints and take appropriate action to prevent future problems. Contact clients regarding overdrafts (or other related problems) and perform follow-up necessary to resolve situation. Determine appropriate method of approach.
• Cross Sell
• Analyze client needs in order to cross-sell a wide variety of Bank services. Introduce clients to appropriate area within the Bank such as Wealth Management, International, Treasury Management, or to a Private Banker. Maintain complete knowledge of all bank products and services.Participate in cross sell activities independently or with the Private Banker, as appropriate. Channel referrals/warm leads from existing clients to the Private Banker or Private Banker Manager.