At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:

Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities. 

Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs. 

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.

About the role

As ATB’s next Private Client Associate, you will often be the first point of contact with clients. This gives you a great opportunity to work with your investment counselor(s) to deliver a professional and exceptional client experience. We hope that you will add your own creative touch when building relationships through actively listening to the client. Your day will include preparing meeting support, account documentation, correspondence, investigating queries and creating customized reporting. You will provide valuable assistance to the Investment Counselor(s) in executing high net worth client service programs and routines to the highest standard of client service excellence.

Accountabilities

• Collaborate with the Investment Counselor(s) to provide excellent administrative support, including the preparation of sales and service meeting materials, account documentation, client correspondence, customized reporting, and trade requests ranging from basic to increasingly complex.
• Devise and execute a client service program with the investment counselor(s) for new and existing private investment counsel clients within an assigned portfolio, fostering a positive client experience and high standard of excellence.
• Respond to and resolve increasingly complex administrative inquiries and requests across a broad range of account and transaction types.
• Execute on client service requests with minimal guidance exercising judgment when escalating sensitive or complex requests and transactions for guidance or support.
• Delegate and monitor more routine documentation or transactional requests, when needed.
• Executes trades in IBalance as directed by the Investment Counselor. Complex trades are handled effectively and with little assistance.
• Create and maintain organized client files following standards set out by Compliance, ensuring all appropriate documents are available and in good order.
• Participate in the development and execution of business initiatives supporting an elevated client service experience.
• Resolve any customer concerns for a triple win outcome for the client, the employee, and ATB.
• Provide vacation and adhoc coverage for peers, efficiently performing a broad range of inquiries and transactions with minimal guidance.
• Maintain expert knowledge on custodial and investment systems (i.e. Salesforce, Dataphile, PureFACTS, iBalance) along with associated policies and procedures; ensuring efficient, accurate setup and maintenance of all relevant client information.
• Take initiative to utilize knowledge of fellow team members and partners to gain knowledge, understanding and increase proficiency in the role.
• Train new Portfolio Associates on day to day duties and responsibilities both for ATBSI Custodial and ATBIM Discretionary. This includes the onboarding of new households, maintenance requests from existing and ongoing client support as required.
• Establish strong working relationships with Investment Counselor(s), portfolio associate support team members and other ATB partners to ensure the client relationship is managed at the appropriate level.
• Maintain a strong understanding of the functions and regulatory requirements for providers of discretionary investment management services including disclosure requirements, sales and service processes, separate custodial and general compliance and oversight requirements.

Skills, experience & requirements

• Minimum 5 years related industry experience, ideally in the discretionary investment management segment serving high net worth or institutional clients
• University/college degree or equivalent work experience in working in the investment industry
• Completion of the Canadian Securities Course is considered an asset
• Drive to support a high standard of client service excellence
• Experienced and skilled in connecting with clients
• Curious, driven, and a growth mindset
• Creative ways to listen, to go above and beyond for our clients
• Accuracy and accountability, at all times under pressure
• Readily adapts to changes in the organizational environment
• Leads by example with a positive attitude and friendly personality
• Experienced in Google Suite, although Excel wouldn’t hurt either
• Strong problem solving skills
• Strong oral and written communication skills
• A solid understanding of the investment industry and security types
• Solid knowledge and understanding of industry and firm policies pertaining to investment operations and sales compliance
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