Job Ref: MAY1459
Branch: Maybourne Corporate Office
Location: Maybourne Corporate Office, London (South West)
Salary/Benefits: Competitive Salary plus benefits
Contract type: Permanent
Hours: Full Time
Shift pattern: Monday to Friday
Hours per week: 40
Posted date: 07/08/2025
Closing date: 20/09/2025
We are seeking an exceptional Private Concierge Manager to join the Maybourne Society team at our Corporate Office.
Maybourne owns and manages Claridge’s, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera and The Emory – six of the world’s most renowned hotels; and Surrenne – wellbeing and longevity Member’s Club. Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.
At Maybourne it is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality.
We are building on the reputation of our heritage properties by pursuing a global vision to lead the future of luxury. This includes curating distinctive and enriching experiences, developing our digital capabilities and superior insights, enhancing our unmatched guest experience, and expanding the number of hotels, spas, and residences around the world.
As the Private Concierge Manager, you will play a pivotal role in the success of our new Maybourne VIC programme and platform. You will be responsible for ensuring exceptional and consistent levels of service, supervising an executive team covering request fulfilment for leading guests and new members. This position requires a dynamic and motivated individual who has a deep understanding of luxury service, exceptional interpersonal skills, and a passion for providing exceptional experiences.

Your responsibilities will include but will not be limited to:

• Supervise team of Membership Executives, ensuring consistent and exceptional levels of service throughout the request fulfilment process.
• Cultivate and maintain strong relationships with high-profile members, acting as their primary point of contact.
• Alongside Director of Private Concierge, run weekly meetings with Membership Executives to discuss KPIs, request trends, fulfilment partner spends.
• Work closely with other departments, including operations, marketing, and guest services, to ensure a cohesive approach to member engagement and service delivery across Maybourne.
• Assisting with managing inbound communications via calls, emails, WhatsApp and the Member App, ensuring a seamless and personalised experience.
• Ensuring updated member profiles are maintained, with accurate personal details, booking history, and relevant information to deliver tailored service.

THE MAYBOURNE EXPERIENCE

At Maybourne, you’ll discover a vibrant, supportive community that celebrates creativity, entrepreneurial spirit, and innovative thinking. Our nurturing environment empowers you to bring your ideas to life and make your mark in every aspect of your role.
We are deeply committed to your growth, offering a range of tailored development opportunities across all levels and specialisms. Whether refining your craft or expanding your horizons, we help you shape a career as unique as you are.
Your dedication and hard work deserve to be recognised and celebrated. That’s why we ensure our rewards are as exceptional as the contributions you bring to Maybourne each day. In return for your hard work and dedication we offer you:

• Supervise team of Membership Executives, ensuring consistent and exceptional levels of service throughout the request fulfilment process.
• Cultivate and maintain strong relationships with high-profile members, acting as their primary point of contact.
• Alongside Director of Private Concierge, run weekly meetings with Membership Executives to discuss KPIs, request trends, fulfilment partner spends.
• Work closely with other departments, including operations, marketing, and guest services, to ensure a cohesive approach to member engagement and service delivery across Maybourne.
• Assisting with managing inbound communications via calls, emails, WhatsApp and the Member App, ensuring a seamless and personalised experience.
• Ensuring updated member profiles are maintained, with accurate personal details, booking history, and relevant information to deliver tailored service