SUMMARY:

Clifton Park Hospital opened in 2006 and is located just outside York. The modern purpose built hospital has been rated ‘Good’ by the Care Quality Commission (CQC) and has first-class medical facilities including 24 beds, two theatres, a day case unit, a large outpatient department with X-ray facilities and on-site physiotherapy, including a small gym area. In 2018, the hospital opened a new outpatient department with 11 consulting rooms, two treatment rooms and x-ray facilities.

THE IDEAL CANDIDATE:

We are looking for a highly motivated person with a positive attitude and flexible approach. You will need to have excellent interpersonal skills and the ability to build and maintain relationships at all levels.

ABOUT US:

Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, “can do” attitude who want to make a difference in their work. “Our employees are Ramsay.” The skills and commitment of our employees forms the basis for our success.
We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.
We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.
We are committed to equality of opportunity for all.
We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

THE ROLE:

Private Patient Manager, this position will be the primary point of contact for enquires in relation to private patients being those generated from the public, GPs or Consultants. The main objective of this role is to increase our insured and self-pay activity and create the best possible experience for all private patients, from point of first contact to discharge.

RESPONSIBILITIES INCLUDE:

• Assist Hospital Director in growing Self-pay and Private Medically Insured admissions to defined targets
• Build and maintain excellent relationships with consultants and medical secretaries in order to ensure appointments are converted
• To assist the central marketing team with the planning and delivery of national campaigns
• Ensure the National Enquiry Centre and central marketing teams are provided with service, consultant and pricing updates to ensure optimum service delivery
• Act as the primary contact for private patients and key stakeholders
• Monitor lost activity and conversion rates
• Provide the information that patients need in order to make an informed decision
• Ensure all records and reports are maintained and kept up to date
• Develop an annual programme of consumer events; educational and sales focussed with suitable measurement/return on investment
• Line management responsibilities for the Hospital Enquiry Handlers