PRIVATE PATIENT COORDINATOR | SPIRE MURRAYFIELD HOSPITAL - EDINBURGH | PERMANENT | EXCELLENT SALARY AND BENEFITS

Spire Murrayfield Hospital is looking to recruit a Private Patient Coordinator who will provide excellent levels of customer service to patients making enquiries into the hospital by telephone and email, on a permanent basis. Experience of sales, telephony and/or a customer contact centre is an advantage.

• Professional handling of self-pay enquiries (eg, capturing enquirers details, booking appointments, resolving queries, giving information, providing advice and practical help) from phone calls and emails with prospective self-pay patients
• Converting enquiries to outpatient appointments
• Meeting team and individual targets relating to conversion, revenue and appointments
• Attending patient information events to represent Spire Healthcare and our services
• Learning skills required to assist in outpatient appointments team as and when required
• Providing customers with excellent after-sales service