Job Description
Private Patient Account Manager
Location: Rowley Hall Hospital - Stafford
Hours: 37.5 hours per week, Full-time
Salary: Depending on experience + Benefits
Join our dynamic team at the Rowley Hall Hospital, Stafford. Part of Ramsay Health Care, Rowley Hall is one of Staffordshire’s leading private hospitals, part of Ramsay Health Care UK, one of the leading independent healthcare providers in England.
The hospital is a Georgian listed building in five acres of Rowley Park, opened in 1987 has an excellent reputation for delivering high quality healthcare for patients with health insurance, patients who are self-funding treatment or NHS patients exercising choice through the e-referral
We are seeking a highly motivated and experienced Private Patient Account Manager to drive sales and grow our private patient segment. The ideal candidate will possess a strong sales background, excellent communication skills, and a passion for delivering top-notch healthcare solutions. The successful person in this role will liaise with self-pay and medically insured patients, local hospital teams, Consultants and Medical Secretaries to grow private patient admissions.

Desirable Experience:

• Sales and customer service experience with proven track record in customer relationship management and business development.
• Tenacious in identifying sales and business development growth opportunities and experience of executing delivery of challenging business and budget deliverables.
• Passion and proven ability to deliver an excellent customer experience for all patients.
• Confident in engaging and building relationships with stakeholders at all levels.
• Strong interpersonal, planning and organisational skills.
• Effective written and verbal communication skills.
• A proven ability to work in both a team environment and independently.
• Flexible and adaptable with a proactive and innovative approach to the role.
• Strong computer skills and literacy (including MS 365).

Benefits:

• 25 Days Leave + Bank Holidays
• Buy & Sell Flexi Leave Options
• Private Pension where Ramsay will match up to 5% after a qualifying period
• Enhanced Competitive Parental Leave Policies
• Private Medical Cover with option to add partner & dependants
• Life Assurance (Death in Service) 3x base salary
• Free Training and Development via the Ramsay Academy
• Employee Assistance Programme
• Cycle2Work scheme available, in partnership with Halfords
• The Blue Light Card Scheme

Responsibilities:

• Develop and deliver a business development / growth strategy for increasing revenue generation from self-pay and insured customers in line with the hospital’s business plan, corporate objectives and with your Hospital Director and Business Relations Manager.
• Understand, track and influence the pipeline of private incoming enquiries and their conversion to initial outpatient appointment through a variety of methods.
• Maximise conversion from outpatient appointment to procedure / admit through a variety of methods.
• Use tools and reporting provided to regularly review activity and revenue forecasting and tracking.
• Support Consultant appointment capacity being fully utilised by working with the SLT and attendance at key activity review meetings.
• Work effectively with the Hospital Director, wider SLT and Business Relations Manager to identify new business opportunities and develop existing services to drive growth in line with hospital business plan and corporate initiatives.
• Work effectively with your site Business Relations Manager in a joined-up approach to delivering budgeted targets.
• Ensure private patients and key stakeholders’ contractual requirements are met and we are delivering a consistently outstanding service, conducive to growth and in line with the Customer Value proposition. Consistently reviewing customer feedback to improve.
• Build and maintain excellent relationships with consultants and all internal and external stakeholders in order to maximise opportunities and encourage loyalty.
• Understand PMI networks and consultant inclusion.
• Provide effective leadership to Private Patient Co-ordinators (where in place)
• Utilise the Brandhub platform to update and maintain all templated toolkits.

About Us:
Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 8 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, “can do” attitude who want to make a difference in their work. “Our employees are Ramsay.” The skills and commitment of our employees forms the basis for our success.
We care.
It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it’s a belief that’s as true today as it was when we welcomed our first patients in 1964.
“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.
We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.
We are committed to equality of opportunity for all. This position is subject to background and DBS checks

• Develop and deliver a business development / growth strategy for increasing revenue generation from self-pay and insured customers in line with the hospital’s business plan, corporate objectives and with your Hospital Director and Business Relations Manager.
• Understand, track and influence the pipeline of private incoming enquiries and their conversion to initial outpatient appointment through a variety of methods.
• Maximise conversion from outpatient appointment to procedure / admit through a variety of methods.
• Use tools and reporting provided to regularly review activity and revenue forecasting and tracking.
• Support Consultant appointment capacity being fully utilised by working with the SLT and attendance at key activity review meetings.
• Work effectively with the Hospital Director, wider SLT and Business Relations Manager to identify new business opportunities and develop existing services to drive growth in line with hospital business plan and corporate initiatives.
• Work effectively with your site Business Relations Manager in a joined-up approach to delivering budgeted targets.
• Ensure private patients and key stakeholders’ contractual requirements are met and we are delivering a consistently outstanding service, conducive to growth and in line with the Customer Value proposition. Consistently reviewing customer feedback to improve.
• Build and maintain excellent relationships with consultants and all internal and external stakeholders in order to maximise opportunities and encourage loyalty.
• Understand PMI networks and consultant inclusion.
• Provide effective leadership to Private Patient Co-ordinators (where in place)
• Utilise the Brandhub platform to update and maintain all templated toolkits