Private Pay Client Care Supervisor at Care Partners

Irvine, California, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

34.0

Posted On

24 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Scheduling Operations, Performance Metrics Management, Caregiver Communication, Client Escalation Support, Cross-Functional Collaboration, Workflow Coaching, Problem-Solving, Organizational Skills, High-Volume Scheduling, Utilization Monitoring, Staffing Forecasts, Process Improvement, Performance Evaluations, Urgency Management, Compassion

Industry

Hospitals and Health Care

Description

Company Description Private Pay Client Care Supervisor Benefits: Compensation: $31.00hr. – $34.00hr. Type: Full-Time Schedule: Monday – Friday Location: Irvine, CA (On-site) Medical, Dental, Vision 401(k) with employer matching Voluntary Life Insurance Flexible Spending Account (FSA) options 3 weeks PTO (and encouragement to use it!) 6 paid holidays 5 sick days Why You’ll Love It Here: Team: Collaborate with dedicated healthcare professionals who mentor and support your career growth. Leadership Development: Opportunities to step into leadership and advance your skills. Purpose-Driven Work: Make an impact in a meaningful, mission-oriented environment. Work-Life Balance: Team outings, company events, and a genuine focus on your well-being. Workplace: Modern, welcoming, and dog-friendly. About Care Partners At Home Care Partners At Home is a mission-driven home care provider serving Orange County, the Inland Empire, Los Angeles, and San Diego. We are dedicated to delivering exceptional care, fostering independence, and supporting individuals with developmental disabilities and their families in their homes and communities. Private Pay Client Care Supervisor Position Summary Care Partners at Home is seeking a Private Pay Client Care Supervisor to lead daily scheduling operations within our Private Pay program. This role oversees Client Care Coordinators and ensures schedules are built quickly, accurately, and with compassion. You will drive performance metrics including start-of-care timelines, schedule fill rates, and caregiver utilization while supporting both clients and caregivers. Required 3+ years of experience in home care scheduling or care coordination 1+ year in a supervisory or team lead role Strong understanding of Private Pay home care operations Experience managing high-volume scheduling in a fast-paced environment Strong organizational and problem-solving skills Ability to manage real-time changes and urgent staffing needs Key Responsibilities: Team Leadership & Development Partner with the Private Pay Program Manager to develop and support the Client Care team Set and uphold daily performance standards for productivity, responsiveness, and schedule accuracy Lead team check-ins, provide workflow coaching, and contribute to performance evaluations Foster a culture of accountability, urgency, and collaboration Scheduling Operations Oversight Oversee daily schedule build-out for all Private Pay clients Ensure shifts are filled timely and caregivers are matched appropriately Monitor open shifts, call-outs, and rescheduling in real time Ensure accurate documentation and communication across systems Performance & Metrics Management Drive performance across key metrics including start-of-care timelines, schedule fill rates, caregiver utilization, and response times Analyze trends, implement process improvements, and partner with leadership on staffing forecasts and workforce planning Caregiver & Client Experience Ensure caregivers are communicated with respectfully and promptly Support escalations related to scheduling conflicts or concerns Partner with Client Care and Intake teams to ensure smooth care transitions Cross-Functional Collaboration Work closely with Intake, Authorizations, Recruitment and Caregiver Success Provide feedback on hiring needs based on scheduling demand Participate in leadership huddles and operational planning Additional Information All your information will be kept confidential according to EEO guidelines.

Responsibilities

This role involves leading daily scheduling operations for the Private Pay program, overseeing Client Care Coordinators to ensure schedules are built accurately and quickly. Key duties include driving performance metrics like start-of-care timelines and schedule fill rates while supporting both clients and caregivers.