WHO WE ARE

At Gateshead Council, we’re committed to putting people at the heart of everything we do. Our Housing Support Services team plays a vital role in supporting residents at risk of homelessness. We’re now looking for a Private Rental Access Officer to help us grow our housing options in the private rented sector and support some of our most vulnerable residents.
We’re a forward-thinking, inclusive organisation that values collaboration, innovation, and compassion. If you’re someone who thrives in a fast-paced, people-focused environment, this could be the perfect role for you.

WHAT YOU’LL BRING

We’re looking for someone who can demonstrate:
Knowledge of homelessness legislation, landlord/tenant law, and housing pressures Experience working in housing, homelessness, or a customer-focused environment Strong communication, negotiation, and partnership working skills Ability to manage a varied caseload and work independently Confidence in dealing with challenging situations and supporting vulnerable people A full UK driving licence and access to a vehicle

ABOUT THE ROLE

As a Private Rental Access Officer, you’ll lead the development and delivery of our new Private Rented Access Programme (PRAP). Your work will directly support the Council’s statutory homelessness team by helping individuals and families access and sustain private rented accommodation.

YOUR KEY RESPONSIBILITIES WILL INCLUDE:

Designing and promoting landlord incentive packages (financial and non-financial) Building and maintaining strong relationships with private landlords Supporting landlords with tenancy setup, including sign-ups Matching customers to suitable tenancies and ensuring sustainability Liaising with internal teams and external partners (e.g. DWP, Private Sector Housing) Promoting the PRAP through media, mailshots, and outreach Keeping accurate records and contributing to performance reporting