Job description

As a Private Sector Renewal Officer, you will provide specialist advice and support to private sector residents, helping them access funding for adaptations and essential repairs and alternative housing options. You will play a key role in ensuring individuals can remain living independently in their homes by facilitating disabled adaptations and home improvements.

What You’ll Do:

• Conduct home visits to assess customer needs and provide housing options.
• Support customers with grant and loan applications, including means testing.
• Ensure residents receive benefits and financial assistance they are entitled to.
• Work closely with Technical Officers, Occupational Therapists and multi-agency partners for swift resolutions.
• Maintain accurate case files and liaise with internal and external stakeholders.
• Contribute to service improvements and stay up to date with housing legislation.

You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.
Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed