Prize Payments - Consultant at The Lottery Corporation

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

0.0

Posted On

22 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administration, Prize Claim Management, Regulatory Compliance, Banking Tasks, Query Resolution, Process Improvement, Stakeholder Management

Industry

Entertainment Providers

Description

Could this be one of those rare moments to do the best work of your career? The Lottery Corporation is Australia’s largest lottery company offering exciting games that deliver life-changing wins to customers and make a meaningful difference in the community. While we’re a fresh face bringing you Australia's favourite lottery games, we’re an experienced team. For more than a century, we’ve been playing our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners and our community. Share joy, spark possibilities and join the winning team today! In this role, you’ll be at the heart of delivering outstanding service to our lottery customers. As part of a supportive and high‑performing team, you’ll manage customer prize claims and payments from start to finish, ensuring every interaction is accurate, compliant and handled with care. You’ll work directly with customers face‑to‑face, helping create positive moments during some of their most exciting wins. This is a part‑time opportunity, working Monday, Thursday and Friday (22.8 hours per week). Please note this is a 12 month, fixed term contract opportunity. What you’ll do * Receive customer prize claims – either in-person or via mail – and work through the initial stages of accounting for those claims. * Provide welcoming and excellent service to those customers who visit our corporate office. * Verify and authorise prize payments in line with guidelines, policies, and regulatory requirements. * Undertake banking tasks that enable the payments to be made to customers. * Investigate and resolve customer queries across a range of lost and damaged ticket scenarios. * Administer prize cheque that get returned to us, by updating details in systems and reissuing to customers if required. * Utilise your expertise to identify opportunities for improvement and work with your leader and interstate peers to deliver and implement changes. * Develop and maintain skills and operational knowledge in relation to systems and processes with a view to continual learning and improvement. What you’ll bring * Prior experience working in a direct customer facing and / or administration role. * Experience working in a highly regulated environment. What you’ll get Not only will you receive an awesome candidate experience from our caring Talent team, but you’ll get a genuine feel for who we are and what it’s like to be part of our team. The benefits of working with The Lottery Corporation are pretty good. Just to name a few: * Balance work and life with our ‘flex for great outcomes’ approach – hybrid working, plus a range of generous leave options. * Reward and recognition programs at all levels. Your hard work won’t go unnoticed. * Ignite your potential with our dedicated learning and development platform to support your bright future. * We empower careers to grow from within. 50% of all roles in 2025 were filled by our own people, proving that your next opportunity is already here! * A true sense of belonging. We’re committed to Inclusion & Diversity with a range of initiatives such as our Gender Affirmation Support, employee inclusion networks and diversity memberships and celebrations. * Make positive impacts with opportunities to volunteer with our community partners. We'll also dollar match fundraising efforts of our employees lending their support to registered charities. If this role is of interest to you and you’re ready to spark possibilities with The Lottery Corporation, but don’t feel that your experience aligns 100%, we would still love to hear from you and encourage you to apply. We’re committed to providing a safe, respectful and supportive work environment. We encourage you to let us know if we can make any accommodations, so the process can be more user friendly for you. We acknowledge and pay respect to the traditional custodians of the lands on which our offices, retail outlets and venues operate. We acknowledge the inextricable link First Peoples of Australia have with the land past and present. Your online safety is important to us. We'll never request payment or credit card details from you to apply for a position. If you're uncertain whether a job ad is legitimate, verify via our website before providing any details.

Responsibilities

Manage customer prize claims and payments from start to finish, ensuring accuracy and compliance. Provide face-to-face service to customers and resolve queries regarding lost or damaged tickets.