Reporting directly to the Head Professional and the Assistant Professional, the Pro Shop/Retail Assistant will be an integral part of the professional team. The Pro Shop/Retail Assistant will support our club’s objective to execute high service levels in all aspects of the golf operations while meeting member and guest expectations.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Retail Experience encouraged.
• Strong customer service skills.
• Self driven, highly motivated and committed.
• Ability to work within a team environment.
• Strong organizational skills and high level of attention to detail.
• Willingness to learn all facets of the golf industry.
• Merchandising and inventory control experience.
• Ability to work in a fast-paced environment with minimal supervision.
• Professional attitude.
• Operational experience with Jonas and Microsoft Office products.

• To supervise the daily operation of the golf shop under the direction of the Professional Team.
• To carry out opening and closing procedures following standard operating procedures for till reconciliation, site security, etc.
• To ensure that the golf shop is clean, orderly, well-stocked and professionally presented.
• To monitor and regularly update sales display areas, including window displays and merchandise in hot spots.
• To assist in organizing promotions to stimulate golf shop sales. Marketing.
• To assist with stock control and ordering, pricing and bar-coding.
• To collect fees and process payments in line with Club procedures, including shop purchases and green fees.
• To assist in organizing and running tournaments, and other events, to help make them a success, in line with club policy.
• To organize and control play ensuring that customers receive the best service and enjoyment during their day.
• To provide excellent customer service at all times.
• Greet members visitors in a prompt, professional and friendly manner.
• To follow all established shop procedures, including those for payment processing, handling, customer complaints and opening and closing.
• Attend meetings and contribute to golf shop ideas and policy-making as required.
• Perform other related duties assigned by the Professional team.