Position: Proactive Care Coordination Assistant

Employment type: Temporary, Full-Time, 1.0 FTE (40 weekly hours).

• ·Temporary position until August 31, 2026

Location: This position has designated in-clinic workdays and occasional meetings at the central office located at EWPCN Medical Clinic in Meadowlark Health and Shopping Centre, with work from home flexibility.
Job Posting ID: PCN1000
Objective: Primary Care Networks believe the best primary care is delivered to the Patient’s Medical Home (PMH). Proactive Care Coordination Assistants (PCCA) support clinical operations to enhance the quality of care provided in the PMH.

EDUCATION:

• Medical Office Assistant Diploma, or other healthcare related diploma or degree (e.g. Health Information Management Diploma, data analytics) or combination of experience and education
• Medical terminology is an asset

PREVIOUS EXPERIENCE:

• Three years of experience working in a health care environment. Primary care experience is preferred
• Previous experience working with Electronic Medical Records (EMR) is required - two or more different EMRs would be beneficial
• Proficient knowledge of Microsoft Office Suite with the ability to learn and use other technology platforms
• Experience or formal training in quality improvement, project management, or change management is an asset

• Develop professional, trusting relationships with all stakeholders (including physicians, clinic staff and Managers) supported by regular and timely engagement.
• Engage with and understand clinic team goals for improvement.
• Act as a panel management resource to in clinic team members (such as physicians, nurses and medical office assistants)
• Manage and maintain accurate patient panels by reviewing EMR data, reconciling demographic discrepancies, and contacting patients to confirm attachment and schedule necessary appointments.
• Collaborate with healthcare providers and clinic staff to support panel management processes, ensuring patients receive timely care and follow-up based on clinical guidelines.
• Collaborate with Practice Facilitators to assess clinic operations, implement quality improvement plans, track key performance indicators, support program evaluations through data collection, and report on activity and outcome metrics.
• Generate EMR reports to identify specific populations of patients in alignment with clinical guidelines or physician/clinic needs
• Identify patients who have not been seen regularly, or are due for screening or chronic disease management appointments based on established guidelines and protocols