WHAT YOU’LL BRING:

• Practical experience in a change and/or problem management role, ideally with a focus on structured change control processes.
• ITIL Foundation certification (v3 or v4) is essential, with a good understanding of IT service management best practices.
• Proficient analytical skills and attention to detail – skilled in working with data to identify trends and make informed decisions.
• Proficient communication and stakeholder management skills, with experience collaborating across technical and business teams.
• Familiarity with Microsoft 365, Azure, Power BI and ITSM tools such as ServiceNow.
• A motivated, solutions-focused mindset – able to manage competing priorities and drive issues to resolution.
• Comfortable hosting occasional late-day meetings to accommodate North American colleagues.
• A collaborative and customer-focused approach, aligned with ABF’s values of being progressive, committed, trustworthy and collaborative.

ABOUT THE COMPANY

Associated British Foods Business Technology Services are continually reviewing our benefits to ensure our staff feel rewarded…
Associated British Foods is a global giant when it comes to the world of food processing and retail. Our ingredients division is the world’s second-largest producer of both sugar and baker’s yeast and our grocery brands occupy leading positions across the globe meaning that, in the UK, nine out of ten households use our brands.
Associated British Foods Business Technology Services (BTS) was first established in 2008 to deliver a centralised IT infrastructure and service to our fellow ABF businesses. We have now grown and operate in over 185 locations spread across 23 countries supported by a fantastic team of nearly 200. Our customers are at the heart of everything we do and we’re looking for people who are eager to join us in supporting and delivering this vision.

We want you to be a part of our future and to support you, so below are a handful of some of our benefits that are offered to our employees.

• AB Foods BTS match up to 10% pension (contributory)
• Up to 10% Bonus
• Opportunity to buy up to 5 days holiday per calendar year
• Discounts on ABF products such as Twinings, Silverspoon, Pataks and Ryvita
• 24/7 free and confidential access to an Employee Assistance Programme to support you as and when necessary

We’re looking for dedicated and conscientious people who embrace and live our values. If you are an individual who thrives in a collaborative, trusting and pioneering work environment, ABF could be the right company for you.
All recruitment activities into our ABF BTS team are supported by our AB Agri business.

THE ROLE & KEY RESPONSIBILITIES

Job Title: Problem & Change Analyst (24 Month FTC)
Location: Peterborough (Hybrid)
Are you motivated by delivering reliable IT services and ensuring continuous improvement through structured problem and change management? Do you thrive on getting into the detail of recurring issues and process-driven change that minimises business disruption?
ABF’s Business Technology Services (BTS) team is looking for a Problem & Change Analyst to join our collaborative, customer-focused delivery function. You’ll play a key role in managing change requests across multiple business units and investigating recurring issues to improve service performance. This is a two-year fixed-term contract that forms part of a growing global strategy, offering the opportunity to work across a diverse and dynamic organisation. This is a hybrid role based in Peterborough, with a minimum of one day per week in the office.

WHAT YOU’LL BE DOING:

• Review and assess change requests for quality, clarity, risk, and potential business impact across infrastructure and systems.
• Support or facilitate presentation of changes to the Change Advisory Board (CAB), and follow up on actions to ensure smooth implementation.
• Use incident data to identify trends, spikes, and recurring issues, raising problem records and prioritising them based on impact.
• Coordinate root cause investigations involving internal teams, end-users, and external suppliers to identify and resolve underlying issues.
• Track changes and problem resolution effectiveness through system data and user feedback to ensure ongoing service improvement.
• Maintain accurate and detailed records of all change and problem activities using the ITSM tool.
• Build effective relationships across BTS and business unit teams, ensuring consistent communication and stakeholder engagement.
• Support reporting and insights for upcoming changes and ongoing problem investigations using Excel and/or Power BI.