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Problem Manager- CS Core at Ericsson

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Management, Telecommunications, ITIL, 3GPP Standards, SIP, Diameter, BICC, SIGTRAN, CAMEL, MAP, Voice Core, Packet Core, Cloud Technology, Virtualization, 5G, O&M

Industry

Telecommunications

Description

Incident recovery within SLA Network configuration audits 2nd level operation engineers' performance during shift time and share the knowledge and proper guidelines to assure their work quality and process consistency Self-driven, self-motivated, ambitious, effective, and efficient in customer service skills Must have Good Communication skills (verbal & written) & Customer handling capabilities. Bachelor's degree in Telecommunications, Electronics & Communication, Computer Science, or related field. 4+ years of experience in Problem Management, PS/CS Core roles. Strong knowledge of ITIL v3/v4 Problem Management framework. 3 to 7 years of experience in Telecommunications. Domain experience: (CS core / Packet core) at least 2-4 years. A clear understanding of 3GPP standards and different protocols, like SIP, Diameter, BICC, SIGTRAN ,CAMEL,MAP , etc. Clear understanding for 2G/3G/4G core network nodes, protocols and signaling flow Detailed understanding of different voice core scenarios and signalling flows Detailed understanding of different data core scenarios and signalling flows Strong hands-on experience in O&M of different Voice Core CS nodes like MSC, MGWs, STP, UDC, APG, etc Good knowledge of Virtualization, Cloud NFVI, and NFVO is highly preferred. Very good knowledge of Packet Core nodes, SGSN-MME, GGSN (EPG), SAPC (PCRF) Very good understanding of Cloud technology and infrastructure Knowledge Good Understanding of Packet Core surrounding Nodes (Like IMS, OCC, IPWorks DNS, Charging Nodes) 5GSA and 5G NSA technologies understanding Roaming Data and call flow deep knowledge along with GRX part understanding IMS call flows Excellent IP background Plan and execute context specific analysis and problem-solving framework in collaboration with stakeholders and vendors. Innovate and implement experimental ideas and concepts to deliver value to the end consumers.

Responsibilities

The Problem Manager is responsible for incident recovery within SLA and conducting network configuration audits. They will also oversee the performance of 2nd level operation engineers during shifts and ensure quality and process consistency.