JOB SUMMARY

At FCDO Services we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we’re on. In our world, it all matters.

JOB DESCRIPTION

Our Digital and Data technology team are at the forefront of digital innovation. They provide best-in-class solutions for our clients, helping to shape and support a data driven future for the UK government. Whether it’s creating bespoke, secure software, offering programme and application support or moving an entire embassy’s servers to a Cloud platform, no matter the task, they’re on hand to provide support. Now, you’ve got the opportunity to join them.

PERSON SPECIFICATION

We are looking for people with:

• Level 3 qualifications (A level/AS level/T Level) or Level 4 (HNC) Preferably in a Computer Science, Computer Systems, Networking / Digital Data Communication or Science, Technology, Engineering or Mathematics (STEM) subjects or relevant job experience.
• ITIL Foundation level Certification.
• Record of delivering results and meeting targets.
• IT technical understanding
• Knowledge of Service Management Tooling
• Proven IT background, working in a technical Service Management environment
• Excellent written and verbal communication with exemplary customer facing skills
• Excellent analytical, problem solving, decision making and influencing skills
• Excellent knowledge and use of MS Office 365
• Data Analysis skills
• Drive Continual Service Improvement and Risk plans

QUALIFICATIONS

Level 3 qualifications (A level/AS level/T Level) or Level 4 (HNC) Preferably in a Computer Science, Computer Systems, Networking / Digital Data Communication or Science, Technology, Engineering or Mathematics (STEM) subjects or relevant job experience, if relevant experience, please provide detail in your application.
ITIL Foundation level Certification.

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• ITIL Foundation level Certification.
• Record of delivering results and meeting targets.
• Knowledge of Service Management Tooling
• • Proven IT background, working in a technical Service Management environment
• Excellent analytical, problem solving, decision making and influencing skills

NATIONALITY REQUIREMENTS

Open to UK nationals only.

Other