At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

The Procedure/Training Operations Specialist is responsible for the tasks that directly support the ongoing Security Control Center (SCC) operation. They will focus on implementing new strategies and enhancing existing practices to drive the team forward while allowing Analysts to focus on quality alarm investigations, incident triage, response and escalation. In partnership with the SCC Directors and SCC Managers, the Procedure/Training Operations Specialist verifies the new employees have been onboarded, developing and maintaining the team training schedule and driving new initiatives as part of the SCC’s ongoing commitment to continuous improvement. They also must have a passion for building and creating training materials and procedures while always looking for new and innovative ways to introduce new material.
The Procedure/Training Operations Specialist demonstrates a proven commitment to providing excellent customer service and modeling skills consistent with U.S. Bank Service Advantage Core Values. They possesses moderate knowledge of Risk/Audit/Compliance competencies, well developed analytical skills and effective oral and written communication skills. Previous experience in security, fraud, anti-money laundering and/or financial services is preferred. PC literacy in word processing, spreadsheets, databases, and presentations is required.

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent work experience
• Typically 1+ year of applicable experience

PREFERRED SKILLS/EXPERIENCE

• Ability to train in a virtual setting
• Basic knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
• Basic understanding of the business line’s operations, products/services, systems, and associated risks/controls
• Basic knowledge of Risk/Compliance/Audit competencies
• Strong analytical, process facilitation and project management skills
• Effective written and verbal communication skills
• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations

ESSENTIAL FUNCTIONS:

• Training schedule a minimum of four weeks in advance, ensuring that there is always someone training the trainees if the main trainer is out.
• Procedure maintenance and compliance. Partners with the SCC management and staff to ensure procedure are up to date by life cycle of SCC procedures. Drives annual procedure reviews to communicate and implement updates to operators. May provide support during audits through reporting and provision of evidence.
• Technology subject-matter-expert.
• Has intimate knowledge of all technology required to operate in the SCC. Is able to partner with external technology teams to troubleshoot and resolve issues in support of the operators.
• Assists the directors in testing, selecting and implementing new technology to streamline tools used and increase efficiency in daily operations.
• Incorporates new technology into SCC procedures and training to eliminate disruption to ongoing operation.
• Training.
• Responsible for verifying the new employees have been onboarded, including training and Department of Public Safety Standards and Training (DPSST) Alarm Monitor certification. DPSST Instructor certification is required within six months of hire and must be maintained while in-role.
• Seeks feedback from Managers, external partners and Analysts to design training that addresses gaps in Analyst knowledge.
• Responsible for developing and maintaining the operator and senior operator training programs.
• Any other duties as required.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la