About the Role

As the Process Analyst, you will lead process discovery activities, analyse current-state operations, identify improvement opportunities, and develop future-state process designs that align business objectives, governance, people, data, and technology outcomes. Working within a multidisciplinary delivery team, you will engage with business and technical stakeholders to drive process improvement and support program delivery.

Key Responsibilities

• Lead end-to-end process discovery workshops and stakeholder engagements
• Document current-state processes, roles, systems, controls and information flows
• Develop future-state process models using BPMN 2.0 and recognised process modelling standards
• Identify process inefficiencies, risks, bottlenecks and automation opportunities
• Facilitate workshops and validation sessions to gain stakeholder alignment
• Contribute to process governance frameworks, ownership models and performance measures
• Support business transformation initiatives through process design and implementation activities
• Produce high-quality process documentation, analysis and recommendations for senior stakeholders
• Work closely with Business Analysts, Solution Architects, Change Leads and SMEs across the program.

About You

To be successful in this role you will bring:

• Minimum 5 years' experience as a Process Analyst in large and complex organisations
• Strong experience modelling current and future-state business processes using BPMN 2.0
• Proven ability to identify business process improvements and deliver practical recommendations
• Experience working across business, operational and technology stakeholders
• Strong facilitation, workshop and stakeholder engagement skills
• Knowledge of Business Process Management (BPM) principles and process governance frameworks
• Excellent written, visual and verbal communication skills
• The ability to work autonomously while contributing to broader program outcomes.

Highly Regarded

• Experience working within large enterprise, government, education or service-delivery environments
• Exposure to enterprise-wide transformation programs, operating model changes or major technology initiatives
• Experience establishing process governance, ownership frameworks and performance metrics.
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