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Process and Comm Training Analyst at NTT DATA

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Design, Facilitation, Process Improvement, Client Transactions, Project Transitions, Documentation Preparation

Industry

IT Services and IT Consulting

Description

Designs training materials for new hire training as well as for upskilling and redeployment. Facilitates multi-week new hire training for Contact Center Associates (Academies) - email & chat Performs analysis to understand client transactions in order to create process improvements. Participate in project transitions such as product launches. Prepares training material and transition documents for new processes, accounts & clients programs for the respective service line.

Responsibilities

The role involves designing training materials for new hires and facilitating multi-week training for Contact Center Associates. Additionally, the analyst will analyze client transactions to identify process improvements and prepare documentation for new processes.