Process and Efficiency Specialist at Wilson Bank Trust

Lebanon, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process mapping, Gap analysis, Project management, Business analysis, Visio, Lucid, DocuSign, Microsoft Excel, Power BI, Technical writing, Critical thinking, Problem-solving, Time management, Interpersonal skills, Presentation skills, Data analysis

Industry

Banking

Description

Process and Efficiency Specialist Location: Lebanon, TN If you’re looking for a career where purpose meets opportunity, and where your contributions truly make a difference, Wilson Bank & Trust is the place for you. ABOUT US Working at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees—through recognition, rewards, and opportunities to grow. Inside our walls, you’ll find a workplace that reflects the same trusted reputation we’ve built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated. Your voice matters here—feedback drives decisions on workplace flexibility, transparency, and strategic priorities. ABOUT THE POSITION The Connective Force Picture yourself as the lifeblood that ties everything together—the communicator, the problem-solver, the bridge between operational teams. In these roles, you handle urgent calls, craft solutions, and ensure that every signal flows correctly so customers receive the right answers at the right time. You’re the one who steps in when things get tough, the superhero who keeps the mission on track. If you love variety, collaboration, and the occasional customer interaction, this is your stage. You’ll work across teams, solve challenges with a smile, and make sure the entire organization moves as one. POSITION SUMMARY: The Business Analyst I (Process & Efficiency Specialist) supports efforts to improve operational efficiency and effectiveness by collaborating with business units to assess current processes and define future goals. This position works closely with project sponsors to determine project scope and vision, conducts gap analyses, and identifies detailed requirements. The Business Analyst I reports to the Process and Efficiency Director and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission. POSITION DUTIES AND RESPONSIBILITIES: * Identify and support initiatives to enhance operational efficiency and effectiveness * Partner with project sponsors to define project scope and objectives * Conduct gap analyses, including current state mapping and future state design * Define detailed project requirements and use cases * Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks * Attend training as requested * Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program * Participate in outside community activities as required * Perform other duties as assigned REQUIRED QUALIFICATIONS: * High School diploma or GED * Bachelor's degree in business administration, operations management, process design, or related field preferred * 3 years of experience in banking or financial services preferred * Lean Six Sigma, Project Management Professional (PMP), or other relevant certifications preferred * Skilled in process mapping tools (e.g., Visio, Lucid) * Skilled in digital signature software (e.g., DocuSign) * Advanced Microsoft Office skills, especially Excel and Power BI * Strong analytical, problem-solving, and critical thinking abilities * Capable of evaluating solutions for feasibility and cost-effectiveness * Effective multitasking and time management skills * Excellent technical writing, verbal, and presentation skills * Excellent interpersonal skills * Attention to detail * High standards for integrity, honesty, professionalism, and work ethic * Commitment to service excellence * Ability to work independently while demonstrating excellent organization and follow through * Demonstrate flexible and efficient time management and ability to prioritize workload * Ability and willingness to work with purpose and a strong sense of urgency * Self-motivated, positive, and enthusiastic * Self-starter with a strong desire to exceed expectations * Maintain confidentiality discretion * Ability to effectively work in collaboration with others to achieve business objectives * Willing to grow and be challenged * Ability to facilitate in person group discussions COMPREHENSIVE BENEFITS & RECOGNITION We believe success should be acknowledged and celebrated. That’s why we offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay, and more. Our Employee Assistance Program and Employee Care Fund provide additional support when you need it most. We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees’ contributions are recognized companywide. GROW WITH US “Grow With Us” is more than a slogan—it’s an invitation. Whether partnering with local schools to teach the next generation hands-on financial life lessons through School Bank, exploring diverse career paths through our Banker Academy Program, or investing in yourself through our Employee Stock Purchase program, you’ll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive.

Responsibilities

The Process and Efficiency Specialist collaborates with business units to assess current processes, identify gaps, and define future operational goals. This role supports project sponsors by determining project scope, defining requirements, and ensuring organizational efficiency.