GP Strategies Corporation is one of the world’s leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.
From our global experience working across thousands of projects and initiatives over the past 55 years, we’ve learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.
We’re now looking for a Process and Governance Lead to join a dedicated, client facing team, to be responsible for ensuring that all new and existing work within the team is fit for purpose.
Working with different workstreams (Learning Administration, Account Management, Finance and Vendor Management teams) to achieve this, you’ll need to be proactive and generate ideas and suggestions for improvements, as well as reacting to changing needs or operational risks.
Based in Munich, this role will operate on a hybrid basis.

JOB SUMMARY

You’ll support the team on a day to day basis with challenges they may be experiencing with tools, processes, workflow, systems or other workstreams by providing advice and guidance on the best ways of working. This is a key role in the Learning Administration team working with the Line Managers (peers) within the team and other key stakeholders accountable for the overall service proposition with the Client.
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Ensure all new business coming into the team if fit for purpose (by ensuring all requirements are fully understood and balancing the Client need alongside the GP ways of working).

• Ensure all Process Mapping and Standard Operating Procedures are created and maintained.
• Be seen by the rest of the team as the Process SME and to be there, alongside the Team Leader, to provide advice, guidance, and best practice.
• Work with other workstreams (such as Account Management, Finance and Vendor Management teams) to ensure the overall MLS service proposition is delivered.
• Be part of the Client facing team that includes the Account Manager, the Learning Partners, the Administration Manager and the Team Leader.
• Define, develop, adhere to and continually review and improve policies and procedures as defined by GP Strategies or the client.
• To continually review all operational workflow to improve the Speed of processing, the Quality of the work and the Learner experience.
• To support (not Lead) the Team Leader with the Quality Assurance checks and ensure any appropriate feedback is provided to Learning Administrator and Senior Learning Administrators in a timely manner.
• To work alongside the Team Leader to ensure that all reporting / SLA / KPI tracking is maintained and reported out as per the Client and GP Strategies needs / obligations.
• In the event of written reported issues, ensure that resolution occurs quickly by escalating accordingly.
• Assist with SBU marketing activities as requested by the appropriate manager and to provide Subject Matter Expert (SME) support when necessary for identified business development opportunities.

QUALIFICATIONS

You’ll be a confident communicator with a strong process mind set and excellent attention to detail. You’ll need to be a fluent German and English speaker, to ensure effective communication with our client and internal stakeholders.
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Experience of using a Learning Management System and a workflow management tool from an Admin perspective

• Proven experience of managing process changes, creating new SOP’s and workflows and driving the change management process communication
• Excellent organizational, planning and controlling skills
• Proven ability to work well under pressure and within demanding timescales
• Advanced general administration and IT skills
• Proven teamwork experience and effective communication skills
• Networking skills
• Advanced software skills including the use of tools such as SuccessFactors, Oracle and Oracle Service Cloud would also be an advantage.

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That’s how great ideas are born, which enable us to work smarter.
GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

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• Ensure all Process Mapping and Standard Operating Procedures are created and maintained.
• Be seen by the rest of the team as the Process SME and to be there, alongside the Team Leader, to provide advice, guidance, and best practice.
• Work with other workstreams (such as Account Management, Finance and Vendor Management teams) to ensure the overall MLS service proposition is delivered.
• Be part of the Client facing team that includes the Account Manager, the Learning Partners, the Administration Manager and the Team Leader.
• Define, develop, adhere to and continually review and improve policies and procedures as defined by GP Strategies or the client.
• To continually review all operational workflow to improve the Speed of processing, the Quality of the work and the Learner experience.
• To support (not Lead) the Team Leader with the Quality Assurance checks and ensure any appropriate feedback is provided to Learning Administrator and Senior Learning Administrators in a timely manner.
• To work alongside the Team Leader to ensure that all reporting / SLA / KPI tracking is maintained and reported out as per the Client and GP Strategies needs / obligations.
• In the event of written reported issues, ensure that resolution occurs quickly by escalating accordingly.
• Assist with SBU marketing activities as requested by the appropriate manager and to provide Subject Matter Expert (SME) support when necessary for identified business development opportunities