Process Associate - Apprentice-BPO Common at IGT Services and Technologies FZ LLC

Shalaambood, South West, Somalia -

Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

0.0

Posted On

19 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Excellence, Effective Communication, Call Handling, Problem Solving, Conflict Resolution, Customer Engagement, Technical Knowledge, Compliance, Business Communication, Teamwork, Workplace Readiness

Industry

IT Services and IT Consulting

Description

About the Programme IGT Solutions, a global leader in Business Process Outsourcing (BPO), is offering an exciting Learnership Programme for unemployed youth who are eager to start their careers in the call centre / customer service industry. This government-funded programme combines classroom-based training with practical on-the-job experience, equipping candidates with the knowledge, skills, and work readiness to succeed in the BPO sector. This is an excellent opportunity to gain a nationally recognised qualification while earning a stipend and securing practical experience in a leading international contact centre. What You Will Learn Customer service excellence in a BPO environment Effective communication and professional telephone etiquette Call handling processes and problem-solving skills Conflict resolution and customer engagement strategies Technical knowledge of systems, processes, and tools used in contact centres Compliance with workplace policies, procedures, and quality standards Business communication, teamwork, and workplace readiness Minimum Requirements Must be unemployed and available for the full 12-month duration of the programme South African citizen, aged 18 – 27 years Completed Grade 12 / Matric (minimum pass in English) No prior permanent employment in a call centre environment Strong verbal and written communication skills (English essential, additional languages advantageous) Willingness to work shifts in a 24/7 BPO contact centre environment after training Passionate about building a career in customer service / BPO Competencies Professional, confident, and customer-focused Eagerness to learn and adapt in a fast-paced environment Team player with good interpersonal skills Resilient with the ability to manage pressure and challenges positively Punctual, reliable, and committed to completing the learnership Programme Benefits Opportunity to gain a nationally recognised NQF-aligned qualification Monthly stipend during the learnership Structured training with both theoretical learning and workplace exposure Hands-on experience in an international BPO contact centre Potential career opportunities within IGT Solutions upon successful completion Application Process Interested candidates who meet the requirements are invited to apply by submitting: An updated CV Certified copy of ID Certified copy of Matric Certificate

Responsibilities

The programme provides training in customer service excellence and effective communication within a BPO environment. Participants will gain practical experience and skills necessary for success in the call centre industry.