Process Associate at Bosch Group

Coimbatore, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Assistance, Voice Support, Non-Voice Support, Automotive Systems, Hardware Support, Software Support, Diagnostic Tools, Remote Diagnostics, Telematics, Troubleshooting, Case Management, Documentation, Customer Service, Problem-Solving, Collaboration

Industry

Software Development

Description

Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Job Description Roles & Responsibilities : The candidate will be responsible for L1 level based Voice/Non-Voice Help desk support for providing technical assistance and support related to automotive systems, software, and hardware within the BOSCH group. The individual must possess the basic skills / abilities and demonstrate that she/he can perform the essential functions. Key Duties: · Technical Assistance & Communication: o Provide multi-channel technical support via telephone, email, and chat to resolve customer and technician inquiries. o Articulate diagnostic findings and recommended courses of action with clarity and precision. o Address all customer questions and concerns with professionalism and timeliness, ensuring a high standard of service. · Advanced Diagnostics & Problem-Solving: o Employ advanced diagnostic tools and proprietary software to remotely identify and analyze complex automotive system issues. o Analyze and interpret diagnostic data to accurately determine root causes of vehicle malfunctions. o Methodically guide technicians through complex troubleshooting procedures and repair processes. o Identify and resolve sophisticated software, hardware, and network connectivity problems impacting diagnostic equipment. · Case Management & Documentation: o Meticulously document all customer interactions, diagnostic steps, and resolutions within the designated helpdesk system (C4C). o Manage and track diagnostic support cases from initial contact through to final resolution. · Collaboration & Quality Assurance: o Collaborate effectively with workshop technicians, engineering teams, and other internal departments to escalate and resolve complex, multi-faceted issues. o Manage customer complaints efficiently, ensuring thorough follow-through to achieve complete resolution and maintain high levels of customer satisfaction. o Consistently deliver high-quality support to uphold and enhance customer satisfaction and brand loyalty. Qualifications Educational qualification: Bachelor’s degree or diploma in Automotive Technology, Computer Science, or a related field, or an individual with a strong passion for automobiles and vehicle diagnostics. Experience : · Minimum of 2 years of experience in automotive diagnostics, with a focus on remote diagnostics and telematics Mandatory/requires Skills : · Proficiency in using remote diagnostic tools and telematics systems · Strong understanding of automotive systems and technology · Ability to interpret technical data and diagnostic code Preferred Skills : ASE (Automotive Service Excellence) certification or equivalent is highly desirable Legal Entity: Bosch Global Software Technologies Private Limited

Responsibilities

The candidate will provide L1 level voice/non-voice help desk support, offering technical assistance for automotive systems, software, and hardware within the BOSCH group. Key duties include providing multi-channel technical support, employing advanced diagnostic tools, and meticulously documenting all customer interactions and resolutions.