Process & Change Analyst at Acquire Intelligence

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Improvement, Change Management, Business Operations, Analytical Skills, Organisational Skills, Communication Skills, Writing Skills, Attention to Detail, Tech-Comfortable, Collaboration, Adaptability, Eager to Learn

Industry

Outsourcing and Offshoring Consulting

Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Title: Process & Change Analyst Location: Manila, Philippines Reports to: Head of Transformation Company: FibreconX Pty Ltd Industry: Telecommunications / Fibre Infrastructure ⸻ About FibreconX FibreconX Pty Ltd is a fast-growing Australian telecommunications company focused on delivering advanced fibre infrastructure and connectivity solutions. Our goal is to simplify how businesses connect by combining smart technology, automation, and great customer experience. With teams across Australia and Manila, we’re building modern systems and processes that make fibre delivery faster, more transparent, and easier for everyone involved. ⸻ About the Role We’re looking for an analytical and proactive team member based in Manila to support ongoing transformation initiatives across the company. You’ll help refine workflows, identify opportunities for improvement, and assist in implementing practical changes that make daily work more efficient. You’ll also help maintain consistency and accuracy in key operational activities while collaborating with teams to ensure changes are well-understood and smoothly adopted. ⸻ Key Responsibilities • Support company-wide improvement and change initiatives. • Analyse and document workflows, helping implement process enhancements. • Maintain and update process documents, SOPs, and simple progress reports. • Help monitor operational activities to ensure accuracy and consistency. • Coordinate with teams to facilitate adoption of new processes, tools, and ways of working. ⸻ About You • 2–4 years’ experience in process improvement, change management, or business operations. • Strong analytical, organisational, and communication skills. • Good writing skills and attention to detail. • Tech-comfortable (e.g., Google Workspace, Monday.com, or similar). • Collaborative, adaptable, and eager to learn how different teams work together. Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/

Responsibilities

Support company-wide improvement and change initiatives while analyzing and documenting workflows. Help maintain consistency and accuracy in key operational activities and coordinate with teams for smooth adoption of new processes.