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Process Controller at Global Office Supply FZE LLC

Seville, Andalusia, Spain -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

0.0

Posted On

10 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Asset Management, CMDB, IaaS, PaaS, SaaS, Incident Management, Request Management, Change Management, Problem Management, Configuration Management, Knowledge Management, ServiceNow, ITIL, Capacity Management, English Proficiency C1, Reporting

Industry

IT Services and IT Consulting

Description

REQUISITOS IMPRESCINDIBLES: Managing IT assets: utilizing CMDB tools efficiently. Understanding IaaS, PaaS, and SaaS solutions within the Public Cloud, Workplace and Service Desk services. Experience in Incident Management, Request Management, Change Manegement, Prolem Management, Config Management and Knowledge Management Proficiency in managing ITSM tools, preferably ServiceNow, is a key requirement of the position. Creating reports within ServiceNow is part of the responsibilities. Mastery of ITIL processes—including incident, request, change, problem, and capacity management—is imperative. English proficiency level of C1. REQUISITOS VALORABLES: Proactivity Teamwork. Used to report work done. Be able to produce documents and reports. Open minded to change. Self-taught. TITULACION REQUERIDA: Superior Technician in Management of Compute Systems or Computer engineering degree Experience of at least 5 years in the IT sector, of which, at least 3 years performin same role. Regulated technical certification in ITIL: at least, ITIL Foundation. AÑOS EXPERIENCIA EN PERFIL SOLICITADO: 3 years

Responsibilities

The role involves managing IT assets using CMDB tools and overseeing various ITSM processes. Responsibilities include creating reports within ServiceNow and ensuring the mastery of ITIL processes across the service desk.