Process Documentation Specialist at Careers @ MUFG Pension & Market Services

Parramatta, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Documentation, Document Governance, Compliance, Stakeholder Management, Technical Manuals, User Guides, Policy Documents, Documentation Lifecycle Management, Version Control, Document Management Systems, Risk Awareness, Financial Services, Authoring, Organizational Skills, Written Communication, Verbal Communication

Industry

Financial Services

Description

Process Documentation Specialist – Insurance Services Hybrid working | Melbourne or Sydney Help ensure Insurance Services processes are clear, accurate, and compliant. Within a dynamic financial services environment, the Insurance Services team plays a pivotal role in delivering high-quality outcomes across the claims lifecycle. This role ensures that process documentation is developed, maintained, and governed to support operational excellence and compliance, while enhancing collaboration between Risk, Quality, Reporting, Training, Coaches, and Management. Please note: This is a 12-month fixed term contract The impact you’ll make * Develop, maintain, and store high-quality process documentation across the Insurance Services department. * Support the Claims Transformation Program by documenting updated processes and liaising with Change Managers and SMEs to ensure training and process requirements are accurately captured. * Promote and enforce document governance, compliance, and quality standards. * Act as the primary contact for process documentation queries, updates, and access. What the role looks like day-to-day You’ll take end-to-end ownership of process documentation, including: * Creating and maintaining technical manuals, user guides, and policy documents. * Collaborating with managers and cross-functional teams to locate, standardise, and migrate existing documentation into a centralised repository. * Ensuring all documentation is reviewed, approved, and distributed in line with the framework’s schedule. * Supporting governance and risk initiatives, ensuring compliance with legislative, financial, and OH&S requirements. * Fostering a culture of risk awareness and compliance across teams. What we’re looking for You’re someone who can combine attention to detail with strong organisational and stakeholder management skills. You’ll bring: * Experience developing and maintaining process documentation and document governance frameworks, ideally in financial services. * Proven ability to author high-quality documentation tailored to different audiences. * Experience managing documentation lifecycles: drafting, reviewing, approving, version control, publishing, and distribution. * Familiarity with document management systems, centralised repositories, and filing structures. * Ability to work independently and collaboratively to deliver high-quality outcomes. * Excellent written and verbal communication skills. Desirable: * Experience in operational transformation or continuous improvement projects. * Knowledge of insurance, superannuation, or compliance frameworks. Benefits that support you We offer a range of benefits designed to support flexibility, wellbeing and career development: * Hybrid working arrangements * Purchased leave, parental leave, volunteer leave and wellbeing leave * Gender transition leave * Employee recognition program * Talent referral program * Salary sacrificing via superannuation * Employee Assistance Program * Learning and development opportunities, including educational assistance * Employee discounts with providers including Bupa and Microsoft * Novated car leasing Our culture At MUFG Pension & Market Services, we believe diverse perspectives lead to better outcomes for our clients and our people. We are committed to building an inclusive environment where everyone feels respected, supported and able to contribute. We encourage applications from people of all backgrounds and experiences. Ready to apply? If you’re looking for a role where your work has real impact and where empathy and professionalism are valued equally, we’d love to hear from you. Apply now with your resume and a cover letter outlining your experience and interest in the role. Applicants must have the relevant work rights in Australia. Successful candidates will be required to complete background and police checks prior to commencement. MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights. Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate. By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients. MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values. We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

Responsibilities

The specialist will develop, maintain, and store high-quality process documentation across the Insurance Services department, supporting the Claims Transformation Program by documenting updated processes. They will also promote and enforce document governance, compliance, and quality standards while acting as the primary contact for documentation queries.