Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
As a Process Excellence Lead (Senior Individual Contributor), you will be a key contributor to Affirm’s Shared Services team that sits within our Operations organization. We are seeking an experienced, data driven and hands on professional with experience designing simple and efficient business processes. As a member of the Process Excellence team, you will play a key role in launching product and process initiatives. In this role you will be responsible for leading programs and coordinating cross functional teams to ensure operational readiness for key business changes.

• Operate as a product and process expert in business areas & pillars
• Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to drive product investments
• Monitor the effectiveness of key product work streams and make recommendations for improvement
• Hold Operations and Product accountable to key KPI’s, ensuring any missed metrics are addressed with a comprehensive mitigation plan
• Work with product and engineering partners to enhance their knowledge of the current customer experiences and existing opportunities
• Maintain and utilize complex dashboards for performance insights
• Attend Weekly/Monthly/Quarterly governance meetings with Product, Operations and Analytics
• Manage the development and implementation process of the company’s products and services
• Act as primary escalation point for Product and Engineering Leads and manage/coordinate the resolution of technical issues
• Plan, perform and implement process improvement initiatives utilizing Lean Six Sigma methodologies
• Organize, lead and facilitate cross-functional project teams
• Diagram, evaluate and maintain operational processes
• Design and conduct technical user acceptance testing providing feedback and guidance to product partners to improve process performance and product quality
• Responsibilities may be extended to include other areas of program management and process design, the successful candidate will need to skill-up to have a working knowledge of these areas