KEY CAPABILITIES:

• Advanced communication skills with strong ability to convey, receive, and accurately interpret information.
• Highly developed interpersonal and people management skills: ability to deal with people at all levels. Proven ability to work collaboratively with a diverse range of stakeholders to get the best outcomes.
• Customer focussed – committed to increasing customer experience and delivering high quality solutions within required timeframes
• Strong business acumen with knowledge of business drivers
• Excellent time management skills with an ability to adapt and change direction as required
• Strong ability to establish priorities, drive initiatives, monitor and adjust workloads to achieve objectives
• Flexibility, with strong ability to lead others successfully through cultural, process, system and transformational change
• High level of conceptual thinking with an ability to identify interdependencies.
• High level of project delivery and change management capability with proven success designing and implementing change.

The Business Process Analyst is responsible for enabling an exceptional home claims experience through supporting best practice operational process design and delivery.
The role will be accountable for documenting/analysing current processes, identifying areas for improvement, and supporting the implementation of solutions to enhance business and customer outcomes, whilst ensuring compliance with relevant standards, obligations, and regulations.