Process Excellence Manager (Finance) at Denova Consulting

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

16 Oct, 26

Salary

120000.0

Posted On

18 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Finance Operations, Process Documentation, ServiceNow, P2P, O2C, Procurement Operations, SOP Development, RACI Mapping, SLA/KPI Management, Stakeholder Engagement, Advanced Excel, Power BI, Process Governance, BPO Management, IT Change Request Management, Continuous Improvement

Industry

Professional Services

Description

Denova is looking for a P2P Process Excellence Manager to support the governance and continuous improvement of Finance, Procurement, Banking and BPO operations. This role is open exclusively to candidates residing in the Philippines and requires mid-shift availability. We are looking for someone who understands how Finance operations work and can make sure they run better through strong governance, clear documentation and effective coordination across teams. Key Responsibilities: Coordinate day-to-day operational activities across Finance, Procurement, Banking and BPO processes, including maintaining trackers, preparing materials, capturing meeting outputs and ensuring follow-up actions are completed on time Produce process insights, operational summaries and analysis to support governance reviews, compliance activities and continuous improvement discussions Monitor offshore BPO workload distribution, SLA/KPI performance and queue trends, escalating risks, backlogs and recurring issues for prioritisation and resolution Develop and maintain process maps, SOPs, RACIs and work instructions, ensuring all documentation is accurate, version-controlled and aligned to global standards Ensure all documentation is audit-ready and aligned to governance and compliance requirements at all times Support the ongoing maintenance of the ServiceNow framework by updating workflows, ticket structures, categories and service catalogue flows to accurately reflect Finance, Procurement and BPO operational processes Manage IT Change Requests end-to-end by coordinating impact assessments, tracking progress and ensuring all governance and documentation requirements are met before sign-off Engage stakeholders across Finance, Procurement, BPO and IT teams through workshops, governance forums and regular touchpoints, ensuring process updates and changes are clearly communicated and understood across all groups Required Skills & Experience: Bachelor's degree in Finance, Accounting, Business or a related field — mandatory Minimum 3+ years of experience in Finance Operations, Shared Services or BPO environments — mandatory Strong working knowledge of end-to-end Finance processes (e.g., P2P, O2C, Procurement Operations) — mandatory Hands-on experience with ServiceNow — mandatory Hands-on experience in process documentation including SOPs, process maps and RACIs — mandatory Fluent in English, both verbal and written — mandatory Proficient in Excel (advanced) and Power BI Strong understanding of process governance and SLA/KPI management Confident communicator with strong stakeholder engagement and facilitation skills Ability to manage multiple priorities in a fast-paced, global environment

Responsibilities

The role focuses on the governance and continuous improvement of Finance, Procurement, and BPO operations through clear documentation and coordination. Key tasks include managing ServiceNow workflows, monitoring BPO performance, and maintaining audit-ready process maps and SOPs.