Process Excellence Manager at Southern Water

Worthington, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

50000.0

Posted On

01 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem-Solving Skills, Communication Skills, Interpersonal Skills, Change Management, Process Improvement, Six Sigma, Lean, Team Leadership, Coaching, Mentoring

Industry

Utilities

Description

Closing Date 2025-12-05 Job Title: Process Excellence Manager Location: Kent/ Sussex/ Hampshire- The role can be based from one of our central offices within the region Job Type: 6 Month Secondment Hours: 37 hours per week Salary: Up to £50k depending on skills and experience Key Purpose of the Job: You will be accountable for the efficient and effective running of process excellence within Water Networks for Southern Water; with a team of 2 FTE, your focus will be optimising and streamlining existing processes in operations, playing a pivotal role in enhancing efficiency and reducing costs, improving overall operational performance and delivering compliance within Water Networks. Process Excellence Management is a challenging role due to the need to navigate the organisational structure while gaining buy in from the business through indirect line management. The process improvement will have to be driven alongside a complex business environment of process, people and technology, while leading a team. Accountabilities: Manage a team of 2 FTE, building the team structure and procedures. Quantify and dynamically assess organizational workflow. Prepare, lead, conduct and follow up on (cross-functional) workshops for process improvements. Ensure end-to-end process standardization between locations and departments and align to best practice. Prepare Business Process Maps and models. Be a change agent for the organization and create new solutions for existing business problems. Define and implement Customer Experience improvements projects. Provide support to solve strategic and operations business (process) problems. Analyse the cost of existing processes within the business and look for potential cost savings and identify areas of improvement Lead or participate in cross-functional teams focused on process improvement projects, managing timelines, resources, and budgets. Key skills/knowledge/qualifications/experience: Strong problem-solving skills and the ability to identify root causes and recommend effective solutions. Excellent communication and interpersonal skills to collaborate with cross-functional teams, present findings, and drive change. Understanding of change management principles and experience in guiding teams through process changes. In-depth knowledge of process improvement methodologies and tools, such as Six Sigma or Lean. Ability to motivate, coach, mentor others by leading by example and sharing experience and knowledge As well as a great salary package, we also offer the below benefits! 25 days annual leave + Bank Holidays Free annual flu jab and eye test vouchers Pension contributions up to 11% (depending on your contribution) An employee assistance program A network of sports and social clubs Company and performance-related bonus Life assurance equal to 4x salary Salary sacrifice electric car scheme (after 6 months service) Health Cash Plan Two paid volunteering days a year Occupational health service Discounts with over 800 popular retailers Digital GP service Study support may be available for job-related qualifications. Competitive maternity & paternity leave and flexible return to work options Cycle to work scheme. If you are an individual with a strong understanding of risk management, have the ability to undertake challenging conversations and drive positive change, we would love to hear from you! Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role? Privacy Statement: Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your manager is aware of your application. All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered. Our purpose is big. Our impact is huge. And we know that every single one of us has the power, through our actions, to positively change society and the environment for good. It’s why careers with us have real meaning. Because, if you’re driven and ambitious, we can offer you huge opportunities for personal growth, professional development and constant innovation. Forever evolving. Forever focused on doing the right thing, we empower and encourage everyone to play to their strengths and to help us shape a fair and positive future for all. We believe in Water for Life. If you do too, Dive Right In. Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position. Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?

Responsibilities

You will be accountable for the efficient and effective running of process excellence within Water Networks for Southern Water. Your focus will be optimising and streamlining existing processes in operations to enhance efficiency and reduce costs.