Process Excellence & Transformation Consultant at Smith Nephew

, , India -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Mapping, Process Optimization, Customer Care, Global Supply Chain, Automation, AI, Compliance, Internal Controls, Stakeholder Management, Analytical Skills, Problem-Solving, Governance, Lean Six Sigma, Project Management, Digital Transformation, SAP

Industry

Medical Equipment Manufacturing

Description

Job Title - Process Excellence & Transformation Consultant Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living. Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual for role of Process Excellence & Transformation Consultant. This role offers a unique opportunity to drive meaningful impact in a fast-paced, global environment. You will play a key role in shaping customer excellence, leading transitions, driving process optimization, and collaborating with cross-functional teams across geographies. If you are passionate about driving change and elevating customer experience, we’d love to hear from you. What will you be doing? In this role you will act as the global custodian of process documentation across Customer Care, Global Supply Chain, and Network Planning. In partnership with Global Process Owners, this role will lead discovery, standardization, and blueprinting of end-to-end workflows, ensuring opportunities for automation and AI are grounded in robust process design, compliance, and scalability. Map L0–L3 processes across Order-to-Cash, Returns, Supply Chain Planning, and Customer Care. Strong understanding of end-to-end value streams (Order-to-Cash, Plan-to-Deliver, Source-to-Pay, Customer Care). Hands-on experience in process mapping tools (e.g., Visio, Signavio, Celonis, ARIS). Familiarity with ERP and CRM platforms: SAP (ECC, IBP, APO) and Salesforce preferred. Strong grasp of compliance, internal controls, and audit frameworks. Ensure compliance, auditability, and Delegation of Authority (DOA) requirements are built into processes. Provide leadership insights through KPIs, benchmarks, and readiness assessments. Support AI/automation pilots by documenting workflows, controls, and exception-handling scenarios. Performs other duties as required. Build process blueprints highlighting redundancies, inefficiencies, risks, and automation potential. Define and embed standardization frameworks, governance playbooks, and maturity heatmaps utilizing standard tools from the Smith+Nephew Operating System. Partner with global functional leaders and business SMEs to co-own redesign efforts. Translate operational challenges into structured opportunity statements for automation and AI enablement. Ability to lead process discovery workshops across multiple geographies and cultures. Demonstrated ability to design and roll out standardization frameworks across regions. Ability to engage senior stakeholders and act as a trusted advisor to global leadership. Experience working with or alongside automation/AI teams to translate processes into technology-enabled solutions. What will you need to be successful? Education: Bachelor’s degree in degree in Engineering, Supply Chain, Business Administration, or related field. Master’s degree (MBA/PGDM) in Operations, Supply Chain, or Transformation strongly preferred. Licenses/ Certifications: Lean Six Sigma Black Belt or equivalent advanced certification required. Project Management Certification (PMP, PRINCE2, or Agile/Scrum) desirable. Exposure to process mining tools (Celonis, Signavio, UiPath Process Mining) is a plus. Operating Mode: Work from office – Kharadi, Pune – 5 days in a week. Flexible to work in any shift. Experience: At least 8 years of experience in Process Excellence, Business Transformation, or Global Business Services (GBS). Proven track record of global process harmonization and transformation initiatives. Hands-on experience with SAP Order Management and Supply Chain Planning workflows. Exposure to digital transformation, RPA, and AI-driven process improvement. Strong experience in governance, compliance, and control frameworks. Exceptional analytical, problem-solving, and process design skills. Ability to design clear visual process maps and frameworks. Ability to take data sets and translate to data insights including ability to communicate insights effectively to C-level leadership. Strong stakeholder management and influencing capability across geographies. Ability to facilitate and communicate with impact. Demonstrated ability to influence outcomes in a global matrix environment. Growth mindset — curious, adaptable, and open to embedding AI as part of process redesign. Resiliency to persevere when faced with obstacles and challenges. Ability to prioritize and organize multiple tasks and maintain focus amidst interruptions. You. Unlimited. We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve. Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/ Other reasons why you will love it here! Your Future: Major Medical coverage + Policy exclusions and insurance non-medical limit. Educational Assistance. Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave. Your Wellbeing: Parents / Parents in Law’s Insurance, Employee Assistance Program, Parental Leave. Flexibility: Hybrid Work Model (For most professional roles) Training: Hands-On, Team-Customized, Mentorship Extra Perks: Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances. #YS1 Stay connected by joining our Talent Community. We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer. Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.

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Responsibilities

The consultant will act as the global custodian of process documentation and lead the discovery, standardization, and blueprinting of end-to-end workflows. They will also support AI/automation pilots and provide leadership insights through KPIs and benchmarks.