Process Expert at A.P. Moller - Maersk

Navi Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Bengali Language, Administrative Support, Relationship Management, Problem Solving, Communication, Technical Support, Operational Tasks

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What we offer: · Impact: Your work will directly contribute to the success of our global operations. · Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally. · Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies. · Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices. · Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees Job Role - Customer Experience Stream: Focuses on post-onboarding customer support within Maersk. Key activities include managing customer interactions across channels, handling cases, and overseeing customer onboarding and relationship management. Bengali Speaking Customer Agent supporting Bangladesh region. Administrative Stream: Involves support roles that handle technical, administrative, or operational tasks. Spans from entry-level to experienced roles, requiring skills for standardized and specialized work to support operations. At the senior end, individuals work independently, applying established standards but occasionally adjusting processes to resolve issues. Typical work includes tasks of limited scope/complexity, with independent judgment within set boundaries, under supervision. Candidate should speak Bengali fluently The roles require foundational knowledge at the time of hiring. Individuals generally rely on standardized methods but may escalate non-standard issues. The position favors candidates with job-specific training and on-the-job experience within a defined discipline. Requirements: Any Graduate with 2 years of experience in Customer service Bengali speaking mandatory Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com. A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.

Responsibilities

The role focuses on post-onboarding customer support, managing customer interactions, and overseeing customer onboarding and relationship management. It also involves handling cases and providing administrative support.