JOB DESCRIPTION

Overview
This role will be located in North Carolina and can be remote or hybrid.
This Process Improvement Analyst is responsible for supporting the Credit Risk Management in the development of on-going process and activity assessments, evaluations, compliance, and improvement to support business and Bank initiatives and strategies. Assists with evaluating operational processes and data in collaboration with department staff using Lean Six Sigma methodologies or similar discipline. The role will support the recommendation and implementation of scalable and sustainable processes, including opportunities for automation. Supports cross-functional project goals by applying value stream mapping, root cause analysis, and lean methodologies to business needs.

PREFERRED AREA OF EXPERIENCE:

• policy & procedure governance

SKILL(S):

• Lean Six Sigma experience or similar discipline, is preferred
• Knowledge of Bank products, services, goals, and objectives
• Knowledge of Project Management principles and methods
• Knowledge of change management principles and methods
• Ability to conduct business process modeling
• Ability to work on multiple projects concurrently with little or no direction to drive project and program initiatives
• Ability to facilitate meetings of high complexity, Possess strong analytical, organizational, and planning skills
  Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
  First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protected status.
  Section 19 of the Federal Deposit Insurance Act prohibits First Citizens Bank from employing individuals convicted of certain criminal offenses. Offers of employment will be contingent upon a satisfactory background check.
  The Bank is committed to maintaining a safe workplace free from the influence of prohibited drugs and the misuse of alcohol and will not tolerate any prohibited drug use or alcohol misuse that jeopardizes the safety of associates, customers or others at the workplace, or threatens the Bank’s operations or competitiveness.
  If you have a disability and need special assistance or accommodation to apply for employment at First Citizens Bank, please contact our Human Resources department at 888.716.7199 or email us at hrsc@firstcitizens.com.

• Process Improvement - Analyzes, identifies, and makes recommendations on areas of improvement within business processes and operational data. Leads the development of policies and procedures to ensure consistent implementation and governance. Ensures procedures are focused on improved efficiency, cost-effectiveness and/or internal and external customer service while balancing the Bank’s risk appetite.
• Training - Develops and leads process-related training programs including creating workflow, job aids, training materials and presentations related to internal and external learning opportunities. Evaluates internal and external training. May lead special projects, serving as a resource to wider business unit or organization. Utilizes expertise to provide guidance, feedback, and direction on complex matters.
• Project Management - May support project manager on large process improvement projects. May lead consultative projects with an impact across the department. Aligns project strategies and results with wider organizational needs. Determines methods to gauge and report on project success.
• Collaboration - Consults and partners with business leaders to plan projects and programs. Provides complex analysis and decision support to business on key priorities. Interacts and collaborates with multiple disciplines to gather information, perform analysis, and makes recommendations to management to drive continuous improvement. Communicates clearly with management, associates, and wider business units to implement change across the Bank.
  Qualifications
  Bachelor’s Degree and 4 years of experience in banking and process improvement, or consulting
  OR
  High School Diploma or GED and 8 years of experience in banking and process improvement, or consulting