The Municipal Group of Companies is seeking a detail-oriented and proactive Process Improvement Coordinator to join our Bedford, NS office. In this role, you’ll support the planning and execution of process improvement initiatives by coordinating projects, managing logistics, and maintaining systems that drive operational efficiency. This is a great opportunity to grow within a collaborative, fast-paced environment focused on continuous improvement.
Job Summary
The Process Improvement (PI) Coordinator will support the planning, execution, and delivery of continuous improvement initiatives across the organization. This role focuses on providing administrative, coordination, and project management support to the PI Lead, while also offering the opportunity to develop skills and grow into a more strategic, process-focused role over time. The PI Coordinator will play a key role in managing project logistics, maintaining tracking systems, and ensuring clear, timely communication between stakeholders.

Project Coordination & Support
Organize and coordinate meetings, training sessions, and project-related events
Track project progress using tools such as Monday.com and proactively follow up on action items
Prepare and distribute meeting materials, agendas, and summaries
Support accurate documentation and reporting for active and past process improvement projects
Administrative Support
Manage calendars, scheduling, logistics, and communications for the PI Lead and project teams
Ensure timely follow-ups with stakeholders and support the smooth execution of training and committee meetings
Assist in preparing and maintaining internal process documentation, templates, and reference guides
Tools & Systems
Maintain project boards and dashboards in Monday.com or equivalent tools
Assist with creating simple forms, surveys, or workflows using platforms like Kissflow
Help develop and update process maps and standard operating procedures
Support the development of dashboards using Power BI, including gathering requirements, organizing data, and assisting with visualizing key metrics
Growth & Learning
Build familiarity with process improvement methodologies, tools, and best practices
Contribute to needs assessments and opportunity identification for new projects or improvement initiatives
Required Knowledge, Skills, Abilities, and Experience
Post-secondary degree or diploma in Business, Project Management, or a related field
Strong written and verbal communication, interpersonal, and organizational skills
Ability to manage multiple priorities and collaborate effectively across teams
Detail-oriented with a proactive, problem-solving, and results-driven mindset
Comfort working in a fast-paced, evolving environment
Interest in project coordination, process improvement, and organizational efficiency
Familiarity with Power BI or other data visualization tools (preferred)
Experience with digital tools such as Monday.com, Kissflow, or similar platforms (preferred)
Prior administrative, coordination, or project support experience (preferred)