Job Description:

JOB SUMMARY:

We are seeking a highly analytical, strategic-minded Process Improvement Coordinator to play a role in identifying and implementing process improvements within the organization. This individual will work closely with various teams to analyze current processes, identify areas for improvement, and implement changes to enhance efficiency and effectiveness. Collaborate with cross-functional teams to develop and implement innovative process improvements that drive organizational success. Your efforts will directly contribute to the company’s success by optimizing workflows, reducing costs, and improving overall efficiency.

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong understanding of process improvement methodologies and best practices
• Excellent analytical and problem-solving skills
• Ability to work effectively with cross-functional teams
• Strong communication and collaboration skills
• Agile mindset and ability to adapt to changing project requirements
• CRM Tool knowledge: Understand of Salesforce or other related CRM types of tools for analysis and reporting
• Data Interpretation: Ability to interpret and make strategic recommendations based on data analysis.
• Collaboration: Capability to work collaboratively with various teams, including finance, sales, and IT.
• Adaptability: Able to adapt to new tools, technologies, and methodologies in a rapidly changing environment.
• Critical Thinking:
• Ability to think critically about data and its impact on the business.
• Continuous Learning: Willingness to continuously learn and stay updated with the latest trends in business intelligence, advanced analytics, and SaaS metrics.

EDUCATION AND TRAINING:

• A bachelor’s degree in a relevant field or equivalent experience
• Prior experience in process improvement and project coordination
• Minimum 2 years in a Customer Support Center
• 2 years (preferred) SaaS Support experience
• Demonstrated advanced analytics and project management experience.
• Training in database management, warehousing technologies, and SQL for data manipulation
• Excellent communication skills, both verbal and written.
• Ability to work cross-functionally and manage multiple priorities.
  Other Qualifications

The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.

• Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
• Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.
• Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
• Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
• Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Analyze existing processes and identify areas for improvement
• Collaborate with cross-functional teams to develop and implement process improvements
• Monitor and measure the effectiveness of implemented improvements
• Communicate effectively with team members and stakeholders
• Provide training and support to team members on new processes and best practices
• Continuously seek opportunities for further improvement and optimization

SUPERVISORY RESPONSIBILITIES:

This role will not have direct reports, however the role will function as a team leader during project and process transformation projects. As such, the individual will need to have leadership and organizational skills.