• Lead the assessment of existing business processes to identify inefficiencies, gaps, and areas for significant improvement.
• Develop and implement strategic process improvement initiatives using methodologies such as Lean Six Sigma.
• Lead on new business requirements and work with relevant departments to determine new processes or modifications to existing ones.
• Present process issues, highlight functionality gaps, and propose actionable improvement solutions.
• Oversee the use and governance of process mapping tools such as ARIS.
• Serve as the primary point of contact for process mapping requirements across the organization.
• Ensure all process and procedure documentation remains accurate, up-to-date, and aligned with organizational standards.
• Support departments in maintaining process documentation, templates, and best practices to ensure quality adherence.
• Support and independently execute end-to-end process improvement projects with minimal supervision.
• Collaborate closely with IT to identify automation opportunities and enhance process efficiency through digital solutions.
• Ensure project deliverables are completed on time, within scope, and aligned with business requirements.
• Manage internal and external communication related to process initiatives in a professional and timely manner.
• Monitor, track, and report progress of process improvement activities in line with the approved objectives.
• Lead and participate in cross-functional process improvement teams.
• Facilitate workshops, awareness sessions, and training programs to build organizational capability in process improvement.
• Work collaboratively with stakeholders to gain alignment, secure buy-in, and support change adoption.

Shared Activities

• Carry out any other duties and responsibilities related to the role at the request of the direct manager.
• Ensure effective implementation of functional policies, procedures and controls covering all areas of assigned section activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the organization
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
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