Process Improvement Manager at Abby's Catering

Grapevine, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Improvement, Lean Methodologies, Data Analysis, Root Cause Analysis, Continuous Improvement, Operational Excellence, Food Safety, Quality Assurance, Team Collaboration, Performance Metrics, Training, Problem Solving, Time Management, Production Planning, Standardization, Customer Service

Industry

Food & Beverages

Description

Description ABOUT US Abby’s Catering has delivered one-of-a-kind culinary and hospitality services since 1980. We proudly serve high-profile passengers traveling through Houston aboard private, corporate, and commercial aircraft. In addition to aviation catering, Abby’s provides premium gourmet offerings for corporate dining, private events, and food service management contracts. Our success is built on quality, consistency, compliance, and a commitment to continuous improvement across all operations. The Continuous Improvement Manager is responsible for leading and supporting process improvement initiatives across airline catering operations. This role focuses on improving efficiency, productivity, quality, safety, and cost performance in a fast-paced, time-sensitive production environment. This position requires a hands-on approach and is accountable for delivering measurable, data-driven results that support operational performance and customer satisfaction. DUTIES & RESPONSIBILITIES Lead continuous improvement initiatives focused on waste reduction, productivity improvement, quality, and on-time performance Analyze operational data to identify inefficiencies, trends, and improvement opportunities Implement Lean methodologies including 5S, Kaizen, Value Stream Mapping (VSM), Standard Work, and TPM Conduct time and motion studies and recommend labor planning and process improvements Develop, track, and report key performance indicators (KPIs) Prepare operational reports and dashboards for leadership and airline customers, as applicable Conduct root cause analysis (RCA) and implement corrective and preventive actions (CAPA) Standardize processes to ensure consistency across shifts and locations Partner with Production, Planning, Supply Chain, Logistics, Customer Service, and FSQ teams Support food safety, quality, regulatory, and airline compliance requirements Train supervisors, managers, and frontline employees on continuous improvement tools and practices Promote a culture of continuous improvement and employee engagement MISSION & CORE VALUES At Abby’s Catering, our mission is to deliver exceptional food and service while maintaining the highest standards of safety, quality, and reliability in everything we do. We live our C.A.T.C.H. Core Values every day: Customer Focused: We anticipate needs and deliver consistently exceptional service to our airline partners and guests. Accountability: We take ownership of our work, our decisions, and our results. Teamwork: We collaborate across departments to support one another and achieve shared goals. Compliance: We follow all food safety, regulatory, airline, and company standards without exception. High Standards: We hold ourselves to the highest level of quality, professionalism, and operational excellence Requirements QUALIFICATIONS Bachelor’s degree in Industrial Engineering, Operations Management, Business, or a related field Minimum of 5 years of experience in continuous improvement, operational excellence, or process improvement Experience in airline catering, food manufacturing, or high-volume production environments preferred Lean Six Sigma Green Belt required; Black Belt preferred Strong analytical and problem-solving skills Proficiency in Microsoft Excel and data analysis tools (Power BI, Minitab, or similar preferred) Ability to work effectively in a fast-paced, deadline-driven environment PHYSICAL DEMANDS & WORK ENVIRONMENT Combination of office and production floor work Frequent walking, standing, and observation in food production and warehouse environments Exposure to cold environments, noise, and food production equipment Flexible schedule may be required based on operational needs

Responsibilities

The Continuous Improvement Manager leads initiatives to enhance efficiency, productivity, and quality in airline catering operations. This role involves analyzing data, implementing Lean methodologies, and training staff on continuous improvement practices.