Process Improvement Manager at Heathrow Airport Holdings Ltd

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

0.0

Posted On

18 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Improvement, Operational Improvement, Stakeholder Management, Data Analysis, Process Mapping, Lean Methodology, Lean Six Sigma, Team Management, Business Change, Project Management

Industry

Airlines and Aviation

Description

This role helps improve how Heathrow works across day‑to‑day operations and long‑term changes. You will shape and deliver practical improvements that support reliable service, better quality and value for passengers and partners. Working across teams, you will focus on how processes operate and where change can improve outcomes. The role brings together people, process, technology and infrastructure to create simple and effective ways of working that support the airport environment. There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore. It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow. Our rewards We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions. Working Location Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow. Sustainable Travel to work Heathrow’s Sustainable Travel Guide [https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.heathrow.com%2Fcontent%2Fdam%2Fheathrow%2Fweb%2Fcommon%2Fdocuments%2Fcompany%2Fteam-heathrow%2Fcommuting-to-heathrow%2Fpublic-transport%2Fsustainable_travel_colleague_guide.pdf&data=04%7C01%7CLisa.Carlisle1%40heathrow.com%7C793412889bdb420cbc1b08d9f194295e%7C2133b7ab6392452caa2034afbe98608e%7C0%7C0%7C637806440925239551%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=8ZnWGFKDl8i%2Fx7ELicRcMd404Xn6nsReNW%2BTYCSMveY%3D&reserved=0] sets out easy and sustainable travel options that everyone can access. Equal Opportunities As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality. Together, we’re working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.   Join Heathrow’s Development team and you’ll be part of this, making every journey better for millions each year, now and in the future.   We’re the team that’s responsible for our multi-billion pound programmes to successfully transform Heathrow into an extraordinary airport, whilst delivering outstanding value for passengers and airlines.   Development covers project management, process improvement, business change, master-planning, infrastructure and our ambitious capital investment programmes. This includes Heathrow Expansion, the UK’s biggest privately funded infrastructure project and flagship for delivering lasting economic growth.  It brings together people with the skills to deliver prestigious projects that make a lasting impact, from transforming terminals to making big reductions in our carbon emissions.   Every day will test your skills and give you the opportunity to make your mark.

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Responsibilities

Lead the design and delivery of practical process improvements to enhance operational reliability, quality, and value for passengers. Coordinate across teams to integrate people, technology, and infrastructure into simple and effective ways of working.