Job Type: Regular
Time Type: Full time
Work Shift: Day (United States of America)
FLSA Status: Exempt

JOB DESCRIPTION:

This position is responsible for facilitating the work of performance improvement activities and the rigorous evaluation of those activities. The position will manage a portfolio of a variety of projects supporting division and department quality and quality improvement initiatives. They will also draw upon technical skills to determine data needs, design collection tools and reports, query data from data repositories, validate, analyze, and summarize trends. Incumbent must have exceptional interpersonal and leadership skills, ability to facilitate interdisciplinary teams, and provide expert performance improvement guidance and mentoring to individuals and teams. The incumbent may manage the life cycle of grants and contract opportunities supporting this work.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in Business or Healthcare Management required; Master’s degree in Business or Healthcare Management preferred.
• 1+ years related work experience required.
• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications; May produce complex documents, perform analysis and maintain databases.

PREFERRED QUALIFICATIONS:

• At least 5 years of QI/PS experience in a healthcare setting.
• Excellent skills in client management team building, and motivating large groups.

• Develops project scope, goals and objectives, success criteria, assumptions, and team membership through rigorous analytical processes in collaboration with project sponsor(s).
• Advocates interdisciplinary participation in all improvement efforts. Negotiate and define scope of services provided to teams.
• Ensures effective project planning. Design communication strategies for project progress.
• Provides project guidance to operational project leaders and sponsors.
• Analyzes projects by vice presidents or department leaders to assess organizational potential and strategic alignment.
• Participates in organizational Committees and Councils as assigned (member or support staff).
• Collaborates with others to develop and execute redesign and performance improvement models. Identify strengths and weakness of teams and learning opportunities for individuals and teams.
• Develops approaches to quantify and report on key performance measures in all improvement work.
• Provides training in project management and performance improvement, Mentors team leaders and teams.
• Partners with sponsors and team leaders to strategize team project plans.
• Ensures equal participation by team members, providing feedback to all levels of the team.
• Facilitates alignment of goals across the organization. Actively seek information from all customers.
• Identifies sources of data for teams, including internal and external benchmarking information.
• Facilitates the documentation of process flows (current/future state).
• Designs data collection methods and data analyses to support team efforts.