WHO WE ARE:

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, USA, Canada and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

WHAT WE DO:

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

• Drive continual improvement that guides AMCS to improving the customer experience.
• Investigating, analysing, and documenting the current state of business processes.
• Leveraging Lean Six Sigma tools and methodology as applicable.
• Drive improvements to existing processes and identifying areas of non-value waste.
• Owner of Global process standardisation and optimisation.
• Identify problem customer trends and initiate remediation plans.
• Initiate oversee Continuous Improvement projects, including defining scope, timelines, and delivery.
• Once process improvements have been identified ensure they are rolled out globally and followed consistently.
• Improvement focus will include streamlining our ServiceDesk system of record, to provide insights into improving processes, usage training.