Process Lead - Fintech Commercial Operations at Booking.com

Amsterdam, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lean Six Sigma, Process Improvement, Project Management, Stakeholder Management, Vendor Management, Data Analysis, Process Optimization, Compliance, Operational Feedback, Technical Change Management, Strategic Planning, Communication, Attention To Detail, Adaptability, Accountability, Multi-tasking

Industry

Software Development

Description

Job Summary As a Process Lead - PSP Governance, you will play a critical role in setting the Commercial Operations team up for future success by documenting the as-is state of our Payment Partner access models and account structures, as well as identifying areas for improvement and embedding compliance requirements needed for our regulated legal entity. This role requires strong internal stakeholder and vendor management skills, and ideally experience in documenting and creating user access models in a similar role in the Payments industry. Key Responsibilities Develop a method for data driven process Optimization in order to drive efficiency, Commercial growth & Partner Experience Develop a scalable way to drive process Improvement based up on Operational feedback. Initiate & Drive pilot programs to test new ways of working Analyze process performance and research the need within Operations, to identify improvement areas Select improvement areas where the biggest impact can be made Use their Lean Six Sigma experience and tools in a pragmatic way to identify root causes and select the best solutions Initiate and drive process & technical changes across departments in a diverse stakeholder field such as; Operations, Product, Analytics & Legal Assure and safeguard the improvement on the long-term by installing the appropriate control measures for key metrics. Communication.Stakeholder Sr Director PS Director PS Opex RD's/CED's PS OPEX Management teams & Sr specialists in CC & CS Opex Specialists OPEX MT Communication.Type Cooperation, Information - Update, align and prioritize Information - Understand needs, agree priorities, update on delivery Information - Understand needs, agree priorities, update on delivery Cooperation - Run programs together Cooperation - Run programs together Cooperation - Align as needed. Communication.Frequency Occasional Frequent Occasional Continuous Continuous Occasional Level of Education.Level of Education Bachelor degree Master degree Years of relevant Job Knowledge.Years of relevant Job Knowledge Broad Job Knowledge (3 - 5 years) Requirements of special knowledge/skills A proven track record in Lean Six Sigma, Process Improvement, advisory work or project management, leading large projects within a diverse stakeholder field Lean Six Sigma Master Black Belt certification complete & 3+ years of relevant experience. Attention to detail, adaptability, self-starter, and high degree of personal accountability is essential. Ability to communicate effectively within all levels of the Company, including Senior Leadership, both written and verbal. Ability to multi-task extensively; experience in project management. Visit local offices & host process innovation workshops to adapt local needs in scalable processes that are globally relevant. Prepare successful changes for delivery to the Implementation team for global execution Serve as liaison between various PS support functions and operational leaders, translate requirements, process recommendations and strategies; Document and assess implemented solutions to make sure they meet business objectives Lean six Sigma Blackbelt certified, including 3 years of relevant experience See level of knowledge for additional info Pre-Employment Screening If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Responsibilities

The Process Lead will document existing payment partner access models and identify areas for process optimization to drive commercial growth. They will initiate and drive cross-departmental process changes while ensuring long-term compliance and performance control measures.