Are you detail-driven, analytical, and eager to grow in the world of international logistics?
We’re looking for a Process Management Associate to join our team in Sunbury. This role is a fantastic opportunity for someone who thrives on problem-solving, enjoys working with data, and wants to build expertise in customs, import/export processes, and process improvement.

ESSENTIAL SKILLS & KNOWLEDGE

• Strong organisational skills with the ability to prioritise under pressure.
• High attention to detail with a process-oriented approach.
• Excellent analytical and problem-solving skills, with confidence working with data.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively across teams.
• Advanced Microsoft Office skills, particularly Excel (pivot tables, lookups, formula building).
• Background or studies in international business, transportation, or freight.

• Supporting the Process Management team across international logistics processes — documentation, HMRC requirements, auditing, and reporting.
• Providing technical support and guidance to clients on import/export procedures and compliance.
• Preparing and producing detailed reports for HMRC, clients, and management.
• Compiling and analysing activity data to spot trends and drive process improvements.
• Liaising with clients and stakeholders to resolve customs-related issues.
• Keeping up to date with regulations including customs, VAT, and import duty.
• Occasional travel abroad when required for client meetings and logistics activities.
• Representing the company with professionalism, customer service, and a proactive mindset.