BASIC QUALIFICATIONS:

• High School Diploma, GED or equivalent certification
• At least 1 year of Process Improvement Experience
• At least 1 year of experience using Google Suite or Microsoft Office

PREFERRED QUALIFICATIONS:

• At least 2 years of Process Improvement Experience

BASIC QUALIFICATIONS:

• High School Diploma, GED or equivalent certification
• At least 1 year of Process Improvement Experience
• At least 1 year of experience using Google Suite or Microsoft Office

PREFERRED QUALIFICATIONS:

• At least 2 years of Process Improvement Experience

RESPONSIBILITIES:

• As a team player you are striving to make others successful while using excellent influencing and communication skills
• Exercise exceptional communication skills and optimize contact with attorneys/agencies, stakeholders and external vendors/banks
• Manage complaints and escalations which may result in contacting third parties as necessary to remediate
• Owns reconciliation of money movement and mitigates financial losses
• Completes monthly quality reviews to ensure compliance with regulatory requirements and critical business standards
• Take active role in documenting processes and identifying gaps and efficiency gains
• Engage and actively contribute to the continuous improvement log
• Participates in special projects as needed including technology and automation enhancements
• Supports overall management of operational teams and processing of documents as needed to accommodate work volumes

IN THIS ROLE YOU WILL:

• Challenge current process design to be more standardized, scalable and sustainable
• Uphold the review of processes to measure accuracy
• Support the modernization of the bank case management systems

RESPONSIBILITIES:

• As a team player you are striving to make others successful while using excellent influencing and communication skills
• Exercise exceptional communication skills and optimize contact with attorneys/agencies, stakeholders and external vendors/banks
• Manage complaints and escalations which may result in contacting third parties as necessary to remediate
• Owns reconciliation of money movement and mitigates financial losses
• Completes monthly quality reviews to ensure compliance with regulatory requirements and critical business standards
• Take active role in documenting processes and identifying gaps and efficiency gains
• Engage and actively contribute to the continuous improvement log
• Participates in special projects as needed including technology and automation enhancements
• Supports overall management of operational teams and processing of documents as needed to accommodate work volumes

IN THIS ROLE YOU WILL:

• Challenge current process design to be more standardized, scalable and sustainable
• Uphold the review of processes to measure accuracy
• Support the modernization of the bank case management systems