Process Manager - Change Manager (REF5466E) at Deutsche Telekom IT Solutions

Budapest, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

0.0

Posted On

13 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Change Management, ServiceNow, KPI Monitoring, Process Simplification, Communication Skills, Customer Focus, English, German, Documentation, UAT Testing

Industry

IT Services and IT Consulting

Description

Company Description As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team. Job Description Change Management Daily checks of changes in the tool (ServiceNow) Providing release as a Change manager based on pre-defined rules Providing trainings and guidance in Change management topics and tool handling to the Operational teams Creating and updating internal change-related documentation Creating and maintaining change models/templates for the activities done by our Operational teams Taking part in the necessary CAB sessions, representing the relevant changes Constantly monitoring and tracking the change-related KPI numbers Supporting the Squad leads in any additional tasks Supporting the eventual upcoming projects in terms of change topics Bringing in resp. implementing ideas for process simplification Participation in the regular tool testing activities (release test, hotfix, UAT) Qualifications Requirements Strong communication skills Basic understanding of the IT services our company provides Willingness to learn and improve Team spirit Strong customer focus Language skills: English and German (nice to have) Additional Information Advantages: Practical Change management knowledge Resilience to times of monotony Collaboration in an international environment * Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation. Company: Deutsche Telekom TSI Hungary Kft.

Responsibilities

The role involves managing IT changes via ServiceNow, conducting CAB sessions, and maintaining change-related documentation and templates. Additionally, the manager will monitor KPIs, provide training to operational teams, and support process simplification initiatives.