Process Manager at eClerx Career Site

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Adobe Workfront, Workflow Automation, Workfront Fusion, Troubleshooting, Workflow Optimization, Campaign Management, Stakeholder Engagement, Communication Skills, Marketing Workflows, Governance, Integration, Documentation, Training, End-User Support, Workflow Logic, Campaign Operations

Industry

IT Services and IT Consulting

Description

Workfront SME (Workflow Automation + Fusion Enhancements) : 2 FTEs Role Title: Workfront SME – Workflow Automation (with Fusion Experience) Location: Bangalore Experience: 6+ years We are looking for a Workfront Subject Matter Expert who can monitor, troubleshoot, and uplift newly launched campaign workflow automation in Adobe Workfront. This role requires strong functional expertise in Workfront and hands-on experience with Workfront Fusion to enhance and evolve workflows based on campaign manager requests. Key Responsibilities Performance Monitoring & Troubleshooting Monitor automated campaign workflows to ensure forms, approvals, and routing logic function correctly. Identify issues across submissions, approvals, and workflow stages. Fix functional issues inside Workfront and support stability of existing flows. Workflow Optimization & Evolution (Fusion) Enhance and evolve campaign workflows using Workfront Fusion. Translate business requests from campaign managers into workflow logic changes. Develop small-to-medium Fusion workflows to improve automation. Ensure all enhancements are compliant with governance and best practices. End-User Support & Enablement Act as the primary SME for workflow-related questions from campaign managers and internal teams. Provide clarifications, training, and documentation to support adoption. Assist in onboarding teams to new or updated workflows. Required Skills & Qualifications 4–8 years of experience with Adobe Workfront (workflow creation, forms, approvals). Hands-on experience with Workfront Fusion for workflow enhancement or automation tasks. Strong troubleshooting skills across Workfront processes. Ability to translate business processes into Workfront workflows. Strong communication skills and stakeholder engagement experience. Experience in campaign operations, marketing workflows, or MarTech is a plus. Good to Have Workfront or Fusion certifications Experience integrating Workfront with AEM, CRM, or other marketing systems Understanding of governance, naming conventions, or workflow best practices

Responsibilities

The Process Manager will monitor and troubleshoot automated campaign workflows in Adobe Workfront, ensuring functionality and stability. They will also enhance workflows using Workfront Fusion based on requests from campaign managers.