Process Manager at eClerx Career Site

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Management, Problem Solving, Team Leadership, Customer Satisfaction, UI Design, UX Design, User Research, Usability Testing, Collaboration, Figma, Sketch, Adobe XD, Design Principles, Communication, Visual Hierarchy, Proactivity

Industry

IT Services and IT Consulting

Description

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Key Responsibilities: Design user flows, wireframes, mockups, and interactive prototypes. Create clean, modern UI designs aligned with brand guidelines. Conduct user research and usability testing to improve product experience. Collaborate with product, engineering, and marketing teams to refine design requirements. Deliver responsive designs optimized for web and mobile. Continuously improve designs based on feedback and data insights. Requirements: 5+ years of experience in UI/UX or product design. Proficiency in Figma, Sketch, Adobe XD, or similar tools. Strong understanding of design principles, typography, and visual hierarchy. Ability to translate business needs into user‑centric solutions. Good communication and collaboration skills. Portfolio showcasing UI and UX work. eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Responsibilities

The Process Manager will design user flows, wireframes, and prototypes while collaborating with various teams to refine design requirements. They will also conduct user research and usability testing to enhance product experience.