Process Manager at eClerx Career Site

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

0.0

Posted On

16 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SQL, Python, VBA, Teradata, UNICA, Data Automation, Campaign Execution, Workflow Optimization, Data Extraction, Data Validation, Troubleshooting, Marketing Campaigns

Industry

IT Services and IT Consulting

Description

Requirements – * Understand existing query flows, dependencies and operational processes supporting campaign execution * Help streamline the data query process and improve turnaround time * Identify opportunities to automate manual workflows and reduce operational inefficiencies * Support data extraction, validation and readiness required for campaign-related activities * Troubleshoot query or data-related issues impacting delivery and recommend corrective actions * Proficient in running SQL queries to retrieve data from database like Teradata, UNICA Candidate Profile * Minimum 5 years of experience working in build & delivery of data driven marketing campaigns across multiple channels. * Flexible to support client in different time zones * Decent communications skills, both written and spoken; ability to explain complex technical concepts in plain English * Comfortable working autonomously with broad guidelines * Should have desire to do self- learning new platforms and technology * Team Player — Demonstrates a collaborative spirit and actively contributes to a positive, inclusive team environment. Comfortable working across functions and levels of seniority to achieve shared goals * Can-Do Attitude — Approaches challenges with optimism and resourcefulness. Takes initiative, embraces change, and is motivated to find solutions even in ambiguous or fast-moving situations Preferred * Experience in banking / financial services or other highly matrixed environments * Familiarity with querying tools, workflow tools, or automation approaches in campaign or data environments Technical Skills * SQL — Proficient in running SQL queries to retrieve and manipulate data from databases such as Teradata and UNICA * Python — Hands-on experience using Python for data automation, scripting, and workflow optimization * VBA — Proficiency in VBA for automating repetitive tasks and building efficient * eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Responsibilities

The Process Manager is responsible for streamlining data query processes and automating manual workflows to improve campaign execution efficiency. They will handle data extraction, validation, and troubleshooting to ensure the successful delivery of data-driven marketing campaigns.