Date: Aug 22, 2025
Location: Atlanta, GA, US, 30308
Company: Norfolk Southern Corp.
Requisition 39100: B4 Process Manager, ITIL Practices

A RESUME HELPS YOU STAND OUT TO HIRING MANAGERS AND RECRUITERS; YOUR RESUME COMMUNICATES YOUR EXPERIENCE AND YOUR BRAND. WHILE IT IS NOT REQUIRED, WE ENCOURAGE YOU TO INCLUDE AN UP-TO-DATE RESUME ALONG WITH A COMPLETED JOB APPLICATION TO GIVE YOU THE BEST OPPORTUNITY TO BE CONSIDERED. A COMPLETE RESUME HELPS US TO BETTER UNDERSTAND YOUR UNIQUE BACKGROUND, RELEVANT EXPERIENCES, AND PASSIONS. WE LOOK FORWARD TO LEARNING ABOUT YOU.

Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow’s rail. As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.
Primary Purpose:
Responsible for the day-to-day execution of the practice. The Process Managers take direction from the Process Owner in order to ensure consistent execution of the process across all areas of the organization. Managers of an ITSM process accountable and responsible for day-to-day Enterprise process operations.
Primary Responsibilities:

EXPERIENCE REQUIRED

• 5+ years of experience in a Process Manager, ITSM, or ITIL practice position.
• Experience with managed service providers ensuring alignment with ITIL practice governance, deliverables, SLA’s and contractual commitments.

EXPERIENCE PREFERRED

• Experience of ITSM Transformation implementation projects
• Experience deploying ITSM process and platform capabilities to enterprise.
• Certified ITIL Professional
• ServiceNow Certified

Please refer the Job description for details